What are the responsibilities and job description for the Production / Technical Support position at Genesis10?
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Chandler, AZ. This is a 12 month contract position.
Responsibilities:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:
- Driving effective triage leadership for all CBWT related technology and operations incidents
- Hold business partners, subject matter experts and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created and documentation of the incident is accurate
- Handling real-time technical (application/infrastructure) triage and restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Lead triage calls, ask probing questions, have Splunk, keep the necessary focus on restoration of services while delivering clear, concise and timely incident communications to our CTO/CIO groups
- Ensure all necessary teams are engaged and focused on their tasks
- Be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms
- Minimum 3-5 years of experience leading incident triage in a large IT operations production support environment
- 3 years' experience working in complex, global, enterprise scale environments
- 3 years' experience with application/network, or relevant customer service skills
- 3 years' experience with Microsoft Office Suite
- Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness
- Prior Technical Generalist/Major Incident Management experience
- Excellent analytical and problem-solving skills
- Working knowledge of Splunk, AppDynamics, Autosys, Shell scripts, Remedy
- Experience in .NET technologies, Windows, Linux, Oracle, Autosys, MuleSoft, OpenShift a plus
- Ability to manage multiple priorities
- Able to work independently or as a part of the team
- Proven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms
- Strategic thinker with the ability to quickly assess situations, and make critical decisions weighing risk verses rewards under stressful conditionals
- Excellent written and verbal communication skills
- Able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g., technical and business)
- Excellent leadership and discussion facilitation skills
- Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes
- Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail
- Diverse experience in working in complex, global, enterprise scale environments
- Ability to work effectively as a member of a team and independently
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $34 - $42
