What are the responsibilities and job description for the Salesforce CRM Program Manager - Business Process Focus position at Genesis10?
Genesis10 is currently looking for a Salesforce CRM Program Manager - Business Process Focus for a 6 month contract for a digital banking client in Downtown Atlanta. Must be able to go on site 5 days a week.
Department : Sales Operations / Information Technology
Reports To : Director of Sales Operations / Chief Information Officer (CIO) / Chief Sales Officer (CSO)
Job Description :
The Salesforce CRM Program Manager with a business process focus is responsible for overseeing the Salesforce Customer Relationship Management (CRM) platform with an emphasis on optimizing and managing sales and customer service processes. This role involves the strategic alignment of business processes with the Salesforce ecosystem to enhance efficiency, improve customer engagement, and drive sales growth. The manager will collaborate with cross-functional teams to ensure that Salesforce CRM processes are streamlined, user-friendly, and provide actionable insights.
Key Responsibilities :
- Business Process Management
Own and continuously improve the end-to-end business processes within the Salesforce CRM platform, including lead management, opportunity tracking, customer engagement, support workflows, and compensation management.
Lead the implementation of Salesforce CRM features and customizations that support business process requirements. This will include any integrations with other core systems, SalesLoft, Zuora and potentially others.
Develop and execute change management strategies to drive adoption of new processes and Salesforce CRM functionalities across the organization.
Work closely with sales, marketing, customer service, finance, and IT teams to gather requirements and ensure that the Salesforce CRM platform meets the needs of all stakeholders.
Design and implement reporting tools and dashboards within Salesforce to monitor process performance and provide insights into sales activities and customer interactions.
Develop project plans, including timelines, milestones, resource allocation, and risk management for Salesforce CRM initiatives.
Manage relationships with Salesforce consultants, implementation partners, and third-party vendors to ensure they meet service level agreements and project expectations.
Required Basic Qualifications :
Working Conditions : The Salesforce CRM Program Manager typically works in an office environment but may be required to work remotely depending on the organization's policies. The role may involve occasional travel for meetings, training, or conferences. Extended hours may be necessary during critical project phases or system rollouts
Career Path : A Salesforce CRM Program Manager with a business process focus can advance to senior management roles such as Director of CRM Strategy, VP of Sales Operations, or Chief Digital Officer. Continuous learning, staying updated with Salesforce certifications, and gaining expertise in CRM strategy and digital transformation will support career growth.
If you are a strategic, results-oriented leader with a passion for driving business transformation and have a proven track record in managing complex programs, we'd love to hear from you!
Compensation : Hourly W2 pay rate $80 - $90
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Salary : $80 - $90
