What are the responsibilities and job description for the Senior Manager, Customer Success position at Genesys?
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
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We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Purpose
We are seeking a Senior Manager of Customer Success to lead and develop a team of Customer Success Managers (CSMs) focused on driving growth and retention of Genesys' customers. In this role, you will coach and enable CSMs to deliver exceptional customer experiences while orchestrating strategies to help customers achieve their business outcomes through our products and services.
Key Responsibilities :
Team Leadership & Development
- Lead and mentor a team of CSMs, providing strategic guidance and executive oversight.
- Establish team goals, resources, and working plans aligned with organizational objectives.
- Foster a collaborative environment emphasizing empathy and problem-solving.
- Conduct regular talent reviews and support career development initiatives.
- Drive consistent success management approaches across the customer portfolio.
Customer Success Strategy
Cross-functional Collaboration
Required Qualifications
Experience & Education
Key Competencies
Additional Requirements
Compensation :
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
122,300.00 - $227,100.00
Benefits :
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link : https : / / mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys :
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations :
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information : first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
PDN-9e20cba7-c45f-44e7-a7df-2329993e4971
Salary : $122,300 - $227,100
