Dispatch Supervisor

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products—and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Dispatcher Supervisor to join our Geneva Pipe and Precast team in St George UT.

WE OFFER:

• Medical, Dental, Vision, Life, and AD&D Insurance (1st of month after hire)

• Paid Vacation, Holidays, and Sick Time
• Weekly Paycheck
• 401k Retirement Savings Plan with Employer Match
• Bonus Potential
• Tuition Reimbursement
• Safety Footwear and Eyewear Voucher (day 1 of employment)
• Employee Assistance Program
• Opportunities for Career Advancement

• Values-Driven Culture Committed to Diversity, Inclusion, and Safety

OUR VALUES:

• Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.

• Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.

• Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

ABOUT THE JOB:

The Dispatcher Supervisor is responsible for handling daily customer orders for precast concrete products and environmental equipment. This role schedules orders with production plants, coordinates deliveries using company and third-party trucks, and ensures accurate and timely shipments. The position also works closely with the sales team, customers, and shipping/QC staff to meet order requirements and resolve any issues. Additionally, the role supports inventory planning, tracking, forecasting, and reporting using inventory management systems and best practices

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• Coordinate daily product deliveries, including scheduling with drivers and ensuring quality control on shipments.

• Supervise CDL drivers and provide GPS assistance, E-Log updates, and route guidance as needed.
• Monitor and maintain driver logs, ensuring compliance and accuracy.
• Assist with will-call pickups and loading checks for outgoing shipments.
• Review dispatch-related billing with the accounting department.
• Collaborate with sales and customer service teams to ensure timely, accurate order fulfillment and delivery.
• Provide customer support for order placement via phone, email, or in-person.
• Manage all aspects of inventory control, including tracking, forecasting, and cost updates as required by Accounting or Auditors.
• Receive raw goods and verify incoming deliveries against purchase orders.
• Ensure accurate entry of receivers and invoices into the ERP system, with correct plant IDs and codes.
• Conduct weekly physical cycle counts and random counts; coordinate full inventory audits with internal departments and external personnel.
• Establish and maintain minimum and maximum inventory levels and other inventory measurement practices.
• Coordinate and verify incoming and outgoing shipments, including returns (RMAs), vendor deliveries, and intercompany transfers.
• Order materials and supplies to support production and safety requirements.
• Collaborate with other departments to resolve discrepancies in counts, costs, and inventory records.

• Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position

KNOWLEDGE, SKILLS, ABILITIES:

• Proficient in safety regulations and quality control related items.

• Must have sufficient visual acuity and clear speech to perform the essential functions of the job effectively.
• Able to learn, organize and prioritize work as necessary.
• Strong administrative and organizational skills with an attention to detail
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work effectively as a team member, establish and maintain cooperative working relationships
• Ability to self-manage

• Possess a positive attitude and a strong work ethic

EDUCATION/EXPERIENCE:

• Minimum 3 years’ experience in logistics field

• Construction/Trucking Industry Experience preferred
• Computer-savvy, willing to learn specific Geneva Pipe programs
• Effective analytic skills with ability to quickly identify problems
• Excellent verbal, reading, and writing communication skills
• Proficient in Microsoft Office
• Knowledge of safety practices/procedures within this industry
• Able to read, write and speak in English language. Bilingual preferred, but not required

• DOT Experience

SUPERVISORY RESPONSIBILITIES: Yes

Northwest Pipe Company is committed to equal employment opportunity. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Our organization maintains a drug-free workplace. Except where prohibited by state law, offers of employment may be contingent upon the successful completion of a background check, drug test, and/or physical examination, as determined by the essential functions and physical requirements of the position. Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable volume deadlines may be made to enable weekends with disabilities to perform the essential functions.

Project timelines and work deadlines may often require working outside of standard office hours, weekend, or evening work.

• Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.

• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to complete computer work.

• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately.

• Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.

• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers such as typing on a keyboard

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.

• Reaching: Grabbing things from a distance above or from the side.

• Walking: Moving about to accomplish tasks, particularly for long distances or moving from one work site to another

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lifting, carrying, pushing, pulling or otherwise moving objects, including the human body

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and visual inspection involving small defects at distances close to the eyes.

• For up to 2/3 of the amount of time, the worker is required to have close vision (clear vision at 20 inches or less).

• For less than 1/3 of the amount of time, the worker is required to have color vision (ability to identify and distinguish colors).

• The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)

• Quiet conditions (examples: library, private office)

• Moderate noise (examples: business office with computers and printers, light traffic)

• Loud noise (examples: manufacturing departments, large forklifts)