Collection Representative

Genius Talent has partnered with a leading credit union in search of a Recoveries Representative. The Recoveries Representative monitors and maintains assigned accounts through review, follow-up, and implementation of payment arrangements. Collects on charged-off accounts and assists with related legal matters. Responds to member and staff queries about accounts relating to all post-charge-off accounts. Communicates with members negotiating and recommending solutions to improve member account status. Performs skip-tracing and account documentation of negotiated payment arrangements while adhering to applicable regulatory requirements and internal guidelines. Responsibilities : Performs processing in most of the following specialized legal collections areas : Payment Arrangements / Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas / Information Requests, Liens / Garnishments, Bankruptcy, and Repossessions.Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts.Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met. Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members with charged-off accounts.Resolves charged-off loans or shares on members accounts using negotiation skills.Navigates multiple systems to contact, track and monitor member accounts.Performs quality control on documents and processes.Performs specialized research and responds to requests from internal and external sources.Requirements : One year of collections, customer service, sales, or other related experience is required.One year from college or technical school preferred.

Required

Preferred

Job Industries

• Customer Service