Inside Sales Administrator

Location: Indiana – Elkhart

Job Type: Full Time

Job Category: Outbound Call Center Representative

Pay Level: $20 plus commission

Reports to: Sales Manager

Department: Sales & Marketing

Experience: Two years prior Outbound Call Center technical and/or electronics experience required.

Education: High School diploma required. Associate degree preferred.

Job Description

Technology enabled software service company is seeking a competent technical Inside Sales Representative with an understanding of software, devices and general technology. Qualified individuals will promote a suite of products and services including energy billing, energy management, and device management Software as a Service “SAS”. Other Technology’s include Automated Meter Reading systems, mobile applications, device repair and management.

Inside Sales Administrator are focused on sourcing new prospects and sales via phone, email, social media, and networking. Ability to work directly with potential Clients to understand their service problems and needs. Inside Sales Administrators will coordinate the effective transfer of prospects to Account Managers to finalize service contracts specific to software applications and other technology.

Responsibilities

· Prospecting and lead generating through prospecting via phone, email, and other methods.

· Conduct outbound calls to potential customers for business development purposes.

· Follow a script to provide information about products or services.

· Identify and qualify leads for sales opportunities.

· Schedule appointments or meetings for sales representatives.

· Provide knowledge of company platform and services to existing and potential users.

· Promote product demos and presentation to prospects and clients over the web or in person.

· Maintain accurate and detailed records of calls and customer interactions on Salesforce.

· Meet or exceed daily, weekly, and monthly call quotas - Collaborate with team members to achieve sales goals.

· Coordinate and process order batches.

Minimum Qualifications

Typically requires two to four years customer service-related work experience. Previous computer experience required, CRM knowledge preferred. High level of direct customer contact requiring strong, Communication (oral and written) and negotiation skills. Working knowledge of company policies, practices and customer credit-related matters.

Primary Duties

SKILLS REQUIRED:

The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative. Candidates must be able to organize and set priorities; adapt to constant changes and updates involving clients and prospects. Excellent verbal communication and phone etiquette skills are required. Must be able take the initiative to solve problems and meet goals with professionalism. Candidates must be able to compose business correspondence and have strong grammar skills.

COMPETENCIES:

· Excellent verbal communication skills

· Strong persuasive and negotiation abilities.

· Ability to build rapport and establish trust with clients.

· Active listening skills to understand customer needs and concerns.

· Good organizational and time management skills.

· Proficient in using CRM software or call center systems including Salesforce.

· Ability to work independently and as part of a team.

· Technical aptitude

· Attention to Detail

· Initiative

· Problem Solving

This position requires a motivated individual who is comfortable making outbound calls and engaging with potential Clients. The successful candidate will have a strong desire to meet sales targets and contribute to the growth of the business.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Help Wanted Ad

A National Energy Billing Service Company is seeking a Full Time Field Account Manager. Individual should have strong understanding of Windows based software, electronics, strong organizational skills and good communication skills. Position requires management of Client electronic systems and CRM processes. Position requires travel and Includes Salary with competitive benefits package

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Elkhart, IN 46516 (Preferred)

Ability to Relocate:

• Elkhart, IN 46516: Relocate before starting work (Required)

Work Location: In person

Salary : $20