Senior Desktop Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and data, technology, and AI expertise.

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Inviting applications for the role of Desktop Engineering Resource

Location: Princeton, NJ, US

Office presence Mandatory - At least 3 days from the office and more on a need basis.

Responsibilities

Job Title: Desktop Engineering Lead

Location: Princeton, New Jersey, United States

Job Summary: We are seeking a highly skilled and experienced Modern Desktop Engineering Lead to join our team. The ideal candidate will be responsible for managing image deployments using Intune Autopilot, securing the environment with Intune and Microsoft Defender policies, and patching and managing vulnerabilities using SCCM/Intune. This role requires extensive experience with all versions of Windows operating systems, Mac OS, JamF, iOS and Android mobile device management, meeting room devices, IDAM tools, PowerShell scripting, Windows Servers, Active Directory, Azure Active Directory, Azure Virtual Desktops, and digital experience management tools. Right candidate would have good communication, team, and stakeholder management skills apart from the technical hands-on responsibilities mentioned below.

This is a complete hands-on position with Technical, innovation, and project management responsibilities.

Key Responsibilities:

Image Deployment and Management:

• Manage and deploy images using Intune Autopilot.
• Create and maintain image life cycles for various operating systems.
• Ensure seamless deployment and updates of endpoint devices.
• Understanding/experience on legacy tools like MDT/OSD will be helpful.
• Good experience with JamF in managing Mac OS endpoints.

Security and Compliance:

• Implement and manage security policies using Intune and Microsoft Defender.
• Good experience in managing and enhancing Identity & Access Management tools and processes.
• Good experience with Privilege Management Tools like Beyond Trust or similar ones.
• Monitor and respond to security threats and vulnerabilities.
• Ensure compliance with organizational security standards.

Patch Management and Vulnerability Management:

• Use SCCM/Intune for patching and managing vulnerabilities.
• Experience with Azure Update Manager/Manage Engine would be a plus.
• Regularly update and maintain endpoint security.

Operating Systems and Device Management:

• Provide support for all versions of Windows operating systems and Mac OS.
• Manage meeting room devices such as Surface Hubs, MTRs, and Crestron panels.
• Configure and manage endpoint hardware and drivers.
• Ensure Hardware inventory and CMDB management.

Mobile Device Management

• Proficiency in managing iOS and Android devices from onboarding to offboarding. Experience with Apple Business Manager and Google Play store a must.
• App deployments and mobile threat detections.
• Securing the Corporate and BYOD devices.

Identity and Access Management (IDAM):

• Utilize tools like One Identity Active Roles Server, Azure AD, Okta, Ping Identity, and SailPoint.
• Manage user identities, onboarding and offboarding workflows. Dynamic groups, DL creations, and management, and manage access controls.

Scripting and Automation:

• Develop and maintain PowerShell scripts for automation and management tasks.
• Lead and implement automation initiatives using Microsoft Copilot.

Server and Directory Services:

• Must have good experience in managing Windows Servers and Active Directory environments.
• Exposure to VMWare and managing servers in AWS/Azure cloud platforms.
• Must have good experience in managing Azure Active Directory, License Management, and M365 suite of applications.

VDI

• Design, implement & manage Azure/Windows Virtual Desktops, Windows 365 PCs.
• Any exposure with other VDI solutions like VMWare Horizon etc. is welcome.
• Performance Optimization and security controls implementation.

AI & Digital Experience Management:

• Improve digital experience using tools like Nexthink and similar tools.
• Gen AI tools implementation and exposure.
• Advanced analytics from Intune and Nexthink.
• Research, recommend and perform PoC for new AI Agentic solutions.
• Configure and manage endpoints for optimal user experience.
• Drive continuous improvement projects delivering impressive RoI outcomes for the client.

Project and Stakeholder Management

• Responsible for direct stakeholder management.
• Lead the offshore and onsite teams successfully, leading from the front technically and professionally.
• Reporting, Identifying,and driving continuous Improvement initiatives & revenue growth.
• Drive the weekly, monthly and quarterly governance calls.

Qualifications:

• Bachelor s degree in computer science, Information Technology, or a related field.
• At least 5 years of recent experience in the latest modern desktop management and related technologies.
• Extensive experience with Intune Autopilot, SCCM, and Microsoft Defender.
• Proficiency in managing Windows and Mac OS environments.
• Experience with meeting room devices (Surface Hubs, MTRs, Crestron panels).
• Strong knowledge of IDAM tools (One Identity, Azure AD, Okta, Ping Identity, SailPoint).
• Advanced PowerShell scripting skills.
• Experience with Windows Servers, Active Directory, Azure Active Directory, and Azure Virtual Desktops.
• Familiarity with digital experience management tools like Nexthink.
• Proven track record of leading and implementing automation initiatives.
• Excellent problem-solving and communication skills.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor s degree in computer science, Information Technology, or a related field.
• Proven experience as a Deskside Engineering, Modern desktop and Mobile Management or similar role.
• In-depth knowledge of installing, troubleshooting, and managing Windows and Mac devices.

Preferred Qualifications/ Skills

• Deep understanding & experience in Windows OS imaging, troubleshooting and management.
• Any hardware or Microsoft Certifications would be a plus.
• Experience in Intune, Apple Business Manager and understanding of IAM and PAM tools.
• Familiarity with industry technology systems to gather data and problem solve.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Excellent communication skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.