What are the responsibilities and job description for the Desktop Support Engineer position at SmartIMS Inc.?
Job Details
- Provide technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, systems control parameter.
- Hardware inventory management
- Equipment imaging
- Software installation
- Rollout equipment
- User migration
- Hardware/software troubleshooting and maintenance
- Other duties as assigned by supervisor
- Knowledge of PC/Laptop hardware, Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.
- Trouble shoot IT issues, including identification, documentation, distribution and resolution.
- May assess if new products and services are followed and suggest enhancements to Senior Management.
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