What are the responsibilities and job description for the Collections Specialist position at GenServe LLC?
GenServe is seeking a Collections Specialist to join our growing organization. In this position, you will be responsible for managing the A/R for a group of customers. You will communicate with these customers to ensure A/R aging accuracy and timely payment, produce appropriate back-up documentation as needed and escalate non-paying customers.
Duties/Responsibilities:
· Monitor GenServe’s accounts receivable and identify overdue accounts.
· Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
· Update Customer Aging’s as needed to ensure that all payments and credits are properly reflected. Deliver Aging’s regularly to each Customer
· Update customer contact information as needed to properly manage the account
· Resolve customer issues and complaints concerning billing
· Submit regular reports on the status of unpaid accounts to the sales team and management and seek collaboration on ways to receive payment
Required Skills/Abilities:
· Possess excellent communication skills – both written and verbal
· Possess excellent listening skills
· Is knowledgeable about accounts receivable and the process of maintaining general ledgers
· Demonstrates strong critical thinking, problem-solving and negotiating skills
· Demonstrates patience in a highly multi-tasked environment
· Proficiency with ERP systems
Education and Experience:
· Bachelor’s degree in Business, Accounting, or related field preferred.
· At least 3 years related experience preferred.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $50,000
