Quality Oversight Manager - Genstone Financial

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Quality Oversight Manager to join our team!

Reporting to Originations Leadership, this position is responsible for overseeing all Originations-dedicated Quality Oversight team members and functions, working in close collaboration with the Fay Financial Compliance team and third-party vendors to ensure compliance with all applicable policies, procedures, and regulatory requirements.

This role manages and develops a team of Quality Assurance (QA) Specialists, ensuring adherence to mortgage originations industry regulations (e.g., TRID, HDMA, ECOA) and implementing best practices to maintain loan quality. Additionally, this position serves as the initial escalation point for compliance and quality-related matters, guiding teams in workflow management, training, performance improvement, and vendor oversight.

Qualifications Include:

• High school diploma/GED required; Bachelor’s degree preferred or equivalent work experience
• 3 years’ experience in managing teams in mortgage originations or similar functions within the industry
• 5 years working in a quality-focused role for mortgage origination (E.g., QA, QC, Compliance)
• Demonstrated problem-solving and change management skills
• Strong interpersonal/human relations and collaboration skills
• Strong verbal and written communication skills. Demonstrated proficiency in presenting to teams, clients, senior management, etc.
• Ability to supervise others with emphasis on productivity, training, teamwork, and quality, whether directly or indirectly
• Excellent organizational abilities and time management skills
  Robust data/analytical skills
• Excellent critical thinking skills
• Able to work independently and professionally under tight deadlines
• Detailed knowledge of all compliance requirements (TRID, HMDA, ECOA etc.) applicable to residential mortgage originations
• Knowledge  of Encompass and Mavent
• Experience researching and adapting best practices to evolve organizations

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Featured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $68,264.00-$85,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.

Salary : $68,264 - $85,000