HR Director, Employee Relations and Experience

Description

We are looking for an experienced and strategic HR Director, Employee Relations and Experience to join our HR leadership team and champion initiatives that promote employee engagement, satisfaction, and long-term success.

The HR Director, Employee Relations and Experience will lead efforts to cultivate a work environment where employees feel heard, valued, and empowered. This individual will be responsible for overseeing the full employee lifecycle, focusing on fostering a culture of transparency, inclusion, and engagement. The role will be central to resolving employee relations issues, driving initiatives that enhance the overall employee experience, and ensuring alignment between organizational goals and employee needs.

Key Responsibilities

• Employee Relations: Provide strategic guidance on complex employee relations issues, including conflict resolution, performance management, and investigations.
• Partner with HR business partners and leadership to address employee concerns, recommend solutions, and ensure fair and consistent treatment.
• Advise managers and employees on company policies, labor laws, and best practices.
• Develop and implement proactive programs to mitigate potential conflicts and ensure a positive, respectful work environment.
• Employee Experience Strategy: Lead the design and implementation of employee experience initiatives across the organization, focusing on engagement, retention, and satisfaction.
• Oversee surveys, focus groups, and other methods of gathering employee feedback, and translate insights into actionable strategies.
• Partner with leadership to develop and refine the company’s culture, ensuring alignment with organizational values and employee expectations.
• HR Policies & Procedures: Lead the development and communication of HR policies and procedures to ensure clarity, consistency, and compliance.
• Provide expert guidance on policy enforcement, ensuring that practices align with company values and legal requirements.
• Leadership Development & Training: Design and deliver training programs aimed at enhancing managerial skills in employee relations, communication, and conflict resolution.
• Work closely with senior leadership to build a culture of inclusivity, recognition, and continuous improvement.
• Collaboration & Partnership: Partner closely with other HR functions, including Talent Acquisition, Learning & Development, Compensation & Benefits, and Diversity & Inclusion, to create integrated employee experience strategies.
• Serve as a thought leader in HR practices, representing the company at industry events, conferences, and external forums.
  
  

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree or relevant certifications (e.g., SHRM-SCP, SPHR) preferred.
• Minimum of 8-10 years of experience in human resources, with at least 5 years in a leadership or managerial role focused on employee relations and employee experience.
• In-depth knowledge of employment law, labor relations, and best practices in conflict resolution.
• Proven experience in designing and implementing employee engagement and experience programs with measurable outcomes.
• Strong communication, interpersonal, and negotiation skills.
• Ability to build trust and credibility with employees at all levels of the organization.
• Strong problem-solving and decision-making skills, with the ability to navigate complex situations with tact and diplomacy.
• Demonstrated ability to lead and manage cross-functional teams and projects.