What are the responsibilities and job description for the Onboarding Specialist position at Gentell?
Description
Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.
Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.
We are looking to add an Onboarding Specialist to our team in Chicago. The Onboarding Specialist is responsible for supporting the smooth and efficient addition of customers to GNS’ services. Working closely with the Manager, Onboarding and Growth, this role is responsible for gathering necessary information in advance of customer onboarding introduction calls and meetings. The mission of the role is to facilitate fast and accurate customer onboarding to help Gentell meet the demand for its services.
Essential Duties And Responsibilities
Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end of life.
Our success is a result of the talents, dedication and commitment of our people to drive our business forward. We provide career advancement opportunities through Gentell University, leadership development programs and executive mentoring. You would be joining a company committed to “make it better” every day, for our customers and for our employees.
We are looking to add an Onboarding Specialist to our team in Chicago. The Onboarding Specialist is responsible for supporting the smooth and efficient addition of customers to GNS’ services. Working closely with the Manager, Onboarding and Growth, this role is responsible for gathering necessary information in advance of customer onboarding introduction calls and meetings. The mission of the role is to facilitate fast and accurate customer onboarding to help Gentell meet the demand for its services.
Essential Duties And Responsibilities
- Accomplish a set of preparatory tasks by gathering critical information needed for Onboarding calls including:
- Pulling the Order Listing reports from the electronic medical record.
- Running eligibility on Medicare residents and sending other payors to the Insurance Specialist (payor identification).
- Pulling the supporting documents needed for the covered residents.
- Working into leading customer interactions to complete onboarding introductions.
- Strong sense of organization and ability to keep several projects moving at once.
- Good customer service skills and the ability to communicate clearly and concisely in writing.
- Comfortable using computers, including Office applications, especially Excel at a basic to intermediate level.
- Experience in a durable medical equipment business or other healthcare business is a plus.
