Patient Services Office Coordinator

GentleCare Therapy is seeking a highly proficient and experienced Patient Services Office Coordinator for our ABA services throughout NJ. This challenging and rewarding position offers significant growth potential. We are looking for an ideal candidate with a proven track record of success in the medical field, management experience, and strong computer and communication skills.

Responsibilities:

• Scheduling: Develop and maintain clinicians' and clients' schedules, maintain appropriate client ratios, and serve as the scheduling point of contact for clients and staff.
• Assessments Scheduling: Ensure the timely completion of assessments and reassessments.
• Care Coordination: Coordinate care for clients with multiple disciplines and coordinate substitute clinicians as needed.
• Communication: Answer phone calls and respond to inquiries professionally and promptly. Maintain ongoing email and phone communication with families and staff.
• Record Management: Maintain and audit client records.
• Reception Oversight: Oversee receptionist duties, including incoming calls, appointments, and inquiries.
• Front-End Billing Management: Verify benefits, ongoing eligibility, and changes in coverage. Review patient records, manage client payment collections, handle Authorization Management, and maintain authorization tracking for all clients.

Qualifications:

• 8 years of medical office experience required.
• Excellent written and verbal communication skills, including phone and email etiquette.
• Key characteristics: Professional, strong ethics, adaptable, organized, detail-oriented, and a positive and compassionate attitude.
• Highly proficient with technology, including Excel, Google Workspace, EMR, and Central Reach.

About Us

Join a compassionate team of highly focused professionals who love what they do, support each other, and are defining quality autism services.

GentleCare Therapy is a client-centered, rapidly growing pediatric developmental therapy practice that focuses on helping children reach their highest potential through high-quality therapy. We provide a full range of developmental and autism-related services, including ABA therapy, physical therapy, occupational therapy, speech therapy, and special education services.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Medical office: 8 years (Required)

Ability to Commute:

• Voorhees, NJ 08043 (Preferred)

Work Location: In person

Salary : $55,000 - $75,000