What are the responsibilities and job description for the Account Manager position at Genuine Parts Company?
Customer Service Expertise
The Senior Customer Service Representative will be the primary point of contact for customers, handling inquiries, complaints, and feedback. This role requires exceptional communication and interpersonal skills, as well as the ability to think critically and solve problems efficiently.
Key Accountabilities
The Senior Customer Service Representative will be the primary point of contact for customers, handling inquiries, complaints, and feedback. This role requires exceptional communication and interpersonal skills, as well as the ability to think critically and solve problems efficiently.
Key Accountabilities
- Provide timely and effective responses to customer inquiries, resolving issues and meeting expectations.
- Build strong relationships with customers, fostering trust and loyalty through consistent and professional interactions.
- Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes that enhance customer satisfaction.
- Stay informed about product updates, industry developments, and competitor activity, applying this knowledge to provide expert advice and support to customers.
- Contribute to the development of customer-centric strategies and initiatives, driving business growth and revenue expansion.
