What are the responsibilities and job description for the Field Support Specialist position at Genuine Parts Company?
About the Role:
Genuine Parts Company is seeking a highly skilled Field Services Support-1 to provide exceptional customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. As a key member of our team, you will be responsible for ensuring the operational quality of system equipment, instructing customers in its operation and maintenance, and serving as a liaison with customers on administrative and technical matters.
Key Responsibilities:
Specialize in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Interpret customers' needs and clarify responsibility for problem resolution.
Perform feasibility and approve operational quality of system equipment.
Provide on-site technical product support and service to customers.
Assist customers with the operation and maintenance of the system.
Serve as Genuine Parts Company's liaison with customers on administrative and technical matters for assigned projects.
Requirements:
A high school diploma or GED and zero (0) to two (2) years of relevant experience are typically required.
Maintenance and reliability background is essential.
Ability to work independently and manage contract location resources is crucial.
Strong critical thinking and problem-solving skills are necessary.
Excellent communication skills are required.
Ability to maintain a professional demeanor in stressful situations is vital.
More than 50% travel is required.
