At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions :
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Forms Production and Marketing Traffic Coordinator
POSITION LOCATION
Richmond, VA
YOUR ROLE
You will play an integral role on the Marketing Operations Compliance team, leveraging your systems knowledge, project management abilities and exceptional relationship management skills to ensure forms and marketing initiatives are completed on time. You will also help drive forms production, including design, and marketing operational efficiency through a consistent process that includes scheduling, facilitation, milestone tracking and status updates.
What you will be doing
Respond to incoming inquiries from business partners in a timely and professional mannerAbility to identify current and potential risks / issues to projects and work with business partners to offer alternative solutionsStay informed of updates and changes to processes and proceduresEscalate complex partner issues as necessaryGather and analyze project information, determine project scope and priority and traffic project through the compliance review processEnsure a timely, consistent review process and keep business partners informed of ongoing statusCoordinate work paths across branding, creative and compliance / legal partnersParticipate in weekly status meetings to review projects, calendars / milestones, update schedules and discuss new initiativesPrepare and communicate weekly status reports on project status, approval processes, time-line issues and any other concerns with teamServe as liaison between all partners in the forms / advertising review processProactively identify process constraints and opportunities for improvementEnsure data accuracy within the advertising review database throughout the processCreate and maintain design and layout of forms while ensuring they meet brand standards and functional requirementsWhat you bring
Associate's or Bachelor's degree in business, marketing and / or communications; comparable work experience may also be considered2 or more years of experience in marketing or operations support, traffic coordination and / or process improvementMS Office Suite proficiencyNice to have
2 or more years of experience in project management and familiar with workflow softwareAdobe Creative Cloud (InDesign) experienceAdobe Acrobat Professional proficiencyExceptional interpersonal and communications skills; ability to provide superior customer service in a fast-paced and collaborative environmentStrong attention to detail; drive to consistently improve processes based on experienceFamiliar with Long-Term Care, Annuity and Life insurance lines and Long-Term Care servicesExperience working in a queue-based environmentAbility to problem solve independentlyTrack record of partnering and collaborationDemonstrated analytical and decision-making skillsAbility to quickly adapt to changing priorities of the businessResults driven with proven ability to set and meet aggressive goalsEmployee Benefits & Well-Being
Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.
Competitive Compensation & Total Rewards IncentivesComprehensive Healthcare CoverageMultiple 401(k) Savings Plan OptionsAuto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family LeaveDisability, Life, and Long Term Care InsuranceTuition Reimbursement, Student Loan Repayment and Training & Certification SupportWellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)Caregiver and Mental Health Support ServicesADDITIONAL
At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
