Order Entry Associate

DeLallo is seeking candidates for an On-Site Order Entry Associate at our corporate office located in Mount Pleasant, PA. This position will provide support to our Order Entry Department, performing responsibilities such as handling and processing orders, fielding customer calls, and maintaining assigned account data.

Responsibilities

• Process orders daily by remotes, emails, website, electronic data interchange (EDI), and customer calls
• Receive and send transmissions through EDI
• Confirm distributor orders to brokers and sales reps via fax or email
• Enter and maintain pricing and promotions for assigned accounts
• Take responsibility for any issues with orders such as pricing errors, shortages, overages, etc.
• Research and request credits and rebills and obtain copies for customers
• Handle incoming customer service calls from 800-lines related to customer complaints, leads, product information, and coupons
• Maintain file folders on assigned customers
• Create and maintain spreadsheets for other departments such as Purchasing, Sales, and Transportation
• Assist with invoicing when needed
• Provide rotational phone coverage for the front desk receptionist during lunch hour two times per week until 5:30 p.m.
• Provide rotational phone coverage for the front desk
  
  

Qualifications

• 1-2 years previous customer service/ order entry experience preferred
• Demonstrate a high degree of customer service orientation
• Basic proficiency in Microsoft Office applications: PowerPoint, Excel, Word; demonstrate the ability to operate accounting and spreadsheet programs
• Demonstrate strong analytical, problem solving, and decision-making skills
• Demonstrate high attention to detail with the ability to multi-task and follow-through, as well as confidentiality
• Possess a strong sense of urgency and ability to meet deadlines and work well under pressure in a fast-paced, ever-changing work environment
• Demonstrate clear, easy to understand, and professional written and oral communication skills
• Protect organization's values by keeping information confidential
• High School Diploma or equivalent
  
  

WHY DELALLO

You'll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here, you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.

Compensation

• Competitive wages
• Bi-weekly pay
• 401k with company match
  
  

TIME OFF

• Paid time off (can be cashed out in lieu of time off, if desired)
• Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
  
  

HEALTH INSURANCE & ANCILLARY BENEFITS (available after 14 days for full time employees)

• Medical, Prescription Drug, Dental and Vision
• Hospital Indemnity
• Term Life Insurance
• Pre-tax spending accounts
• Free flu shots (all employees)
  
  

LIFE EVENTS

• Short- term and Long-term disability
• Accident
• Employee Assistance Program (Counseling, Legal, Financial, Work/Life)
  
  

CAREER OPPORTUNITIES

• Career Advancement
• Opportunities to transfer to other locations or departments
• Training & Development
• Individualized Leadership Training Opportunities
• Individualized Intern Development
  
  

TEAM MEMBER PERKS

• Referral Program
• On-Line Purchase Discount
  
  

Founded in 1950, the George DeLallo Company is a family-owned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry, we have expanded from our beginnings in Jeannette, PA, as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant, PA, where we lead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant, Penn, PA, and Oroville, CA. In addition, we own and operate our very own olive orchard in Oroville, CA, as well as an industrial bakery in Bridgeville, PA.

The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in day-to-day operations, dedicated team members who exhibit a strong work ethic, teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow, so does our need to build a solid team who offers experience, education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers, to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the market-to delight their neighbors with innovative, authentic and wholesome foods.