Human Resources Assistant - Hybrid

Department: Human Resources

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About The Department

The Human Resources Department supports the University's mission through the development and implementation of policies, programs and practices that attract, compensate, retain and reward faculty and staff.

About The Position

The Human Resources Assistant provides flexible, hands-on support across various HR teams, with primary role responsibility to the Benefits and Faculty & Staff Engagement teams. This role involves assisting with day-to-day operations, maintaining accurate records, supporting HR programs, and responding to employee inquiries.

This is a hybrid position. The candidate will be expected to be working on-site at least (2) days a week.

Responsibilities

Benefits Administration and Customer Service Support

• Assists with various benefits processes, including health and retirement enrollments, updates, terminations, and troubleshooting;
• Utilizes Commonwealth of Virginia and internal university systems and resources to problem solve and answer questions related to employee benefits;
• Provides excellent in-person and virtual customer service, responds to employee benefits inquiries (calls, emails, instant messages) within 24 – 48 hours, to identify or coordinate resolutions;
• Assists in downloading and auditing reports, ensuring employee changes and election contributions match the audit reports; and
• Maintains accurate benefits records and documentation.
  
  

Faculty and Staff Engagement Support

• Assists in the planning and execution of employee engagement programs, initiatives and events;
• Utilizes internal university systems and resources to problem solve and answer questions related to reward and recognition programs, flexible work, performance evaluations, or other employee engagement programs;
• Provides administrative support, including accurate record keeping, for employee recognition programs and performance evaluation processes;
• Provides excellent in-person and virtual customer service, responds to employee inquiries (calls, emails, instant messages) within 24 hours, to identify and/or coordinate resolutions; and
• Maintains accurate employee engagement and performance evaluation process records and documentation.
  
  

General/Floating HR Support

• Assists in maintaining and updating employee records, ensuring compliance with policies and processes;
• Supports special projects and cross-functional HR initiatives; and
• Provides temporary or as-needed assistance to various HR teams, including Talent Acquisition, Learning & Organizational Development, Employee Relations, and HR Customer Service.
  
  

Required Qualifications

• High school diploma or equivalent;
• Some administrative or HR-related experience;
• Experience collaborating and communicating effectively with individuals of diverse and differing needs;
• Experience using the internet, web-based portals, MS Office, and standard office computer systems;
• Excellent customer service skills;
• Excellent accuracy and attention to detail;
• Excellent verbal and written communication skills;
• Ability to prioritize daily activities and willingness to be flexible;
• Ability to work both independently and with a team to meet deadlines; and
• Ability to engage and communicate with empathy.
  
  

Preferred Qualifications

• Bachelor’s degree in related field;
• Human Resources and Benefits-related experience;
• Experience with Human Resource Information Systems such as Banner, Learning Management Systems such as Cornerstone, and marketing material platforms such as Canva;
• Experience working in a higher education, government, or healthcare environment;
• Knowledge of basic Human Resources practices;
• Spanish language fluency; and
• Ability to create graphics and flyers for marketing and social media.
  
  

Instructions To Applicants

For full consideration, applicants must apply for Human Resources Assistant - Hybrid at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: February 3, 2025

For Full Consideration, Apply by: February 17, 2025

Open Until Filled: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/