What are the responsibilities and job description for the Admissions Advisor, School of Continuing Studies - Georgetown University position at Georgetown University?
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Admissions Advisor, School of Continuing Studies - Georgetown University
Georgetown's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.
The Admissions Advisor carries out recruitment and admissions-related activities for the Georgetown University School of Continuing Studies (Georgetown SCS) programs, manages and implements admissions recruitment plans specific to the programs within their portfolio, and creates a customized relationship-based advising for programs assigned by the Director of Admissions and Executive Director of Enrollment Management. The Admissions Advisor oversees the management of more than SCS 4,000 applications annually, serves as the lead POC for reviewing applications for admission to SCS, and manages an Admissions Review Committee for each program assigned to ensure accurate review of all student applications and compliance with federal laws and regulations.
Reporting to the Director of Admissions, the Admissions Advisor has duties that include but are not limited to:
Program Recruitment Management
Manage the recruitment process for individual programs
Lead the development of a recruitment plan for individual programs
Manage the workflow for the admissions cycle
Meet quantitative goals on metrics including ratios of inquiries to completed applications, started applications to completed applications, timeliness of response to email, number of applications processed, and more
Provide a high level of customer service and customer satisfaction
Proactively seek out and counsel prospective applicants
Build relationships with industry firms and organizations to provide information about SCS programs to employees
Communicate by email and phone to all applicants with incomplete applications - with the goal of assisting students as they navigate the admissions process and facilitating completion and submission of applications
Learn continuously about SCS programs to provide accurate information to inquiries through phone, email, walk-ins, or open houses
Present at information sessions and open houses
Respond in a timely manner to inquiries to provide detailed and accurate information about SCS program offerings and the application process
Help organize and run admissions open houses, webinars, information sessions, and fairs
Connect students with information on financial aid and with other resources that will support their decision to apply and completion of the application process
Facilitate timely admission decisions by programs and communicate decisions to applicants
Advise the Director of Admissions and Executive Director of Enrollment Management on trends and data regarding inquiries and applicants
Review admissions files and make admissions decisions for programs where applicable
Information Collection and Documentation
Create and maintain applicant files, communication records, and checklists, ensuring that the university remain in compliance with federal regulations and internal policies
Record inquiry data in appropriate systems
Communicate with Assistant Deans and program managers to keep them apprised of the status of applications
Manage data entry of application information into the appropriate systems and maintain the accuracy of databases used for prospects, admissions, and student records
Prepare and present prospect reports to the Director of Admissions, Executive Director of Enrollment Management and Chief Strategy Officer
Answer and manage telecommunication services to efficiently and effectively respond to caller needs, provide admissions information, and log all communications in Connect
Perform at a high level of written and verbal communication
Ensure all internal academic and admission standards are being met
Master technology systems such as Salesforce (TargetX)
Administration
Compile reports of weekly admissions data for portfolio of programs
Work with Director of Admissions on updates to application
Assist in managing website content for Admissions
Provide feedback on ways to improve the processing side of Admissions and ways to use systems and processes more effectively
Qualifications
Bachelor's degree
2 years of progressive experience in an organizational setting
Proficient in Microsoft Office and comfortable with database maintenance.
Detail-oriented team player
Ability to provide high levels of service
Outstanding interpersonal and communication skills, and a strong customer service orientation In interactions with prospective students
Ability to incorporate aspects of the roles of facilitator, coach, customer service representative, and sales representative
Preferred qualification
Strong knowledge CRM and Application Systems such as Salesforce (TargetX) and Banner
Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .
COVID-19 Vaccination Requirements:
The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center .
Requirements
Admissions Advisor, School of Continuing Studies - Georgetown University
Georgetown's School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown's Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.
The Admissions Advisor carries out recruitment and admissions-related activities for the Georgetown University School of Continuing Studies (Georgetown SCS) programs, manages and implements admissions recruitment plans specific to the programs within their portfolio, and creates a customized relationship-based advising for programs assigned by the Director of Admissions and Executive Director of Enrollment Management. The Admissions Advisor oversees the management of more than SCS 4,000 applications annually, serves as the lead POC for reviewing applications for admission to SCS, and manages an Admissions Review Committee for each program assigned to ensure accurate review of all student applications and compliance with federal laws and regulations.
Reporting to the Director of Admissions, the Admissions Advisor has duties that include but are not limited to:
Program Recruitment Management
Manage the recruitment process for individual programs
Lead the development of a recruitment plan for individual programs
Manage the workflow for the admissions cycle
Meet quantitative goals on metrics including ratios of inquiries to completed applications, started applications to completed applications, timeliness of response to email, number of applications processed, and more
Provide a high level of customer service and customer satisfaction
Proactively seek out and counsel prospective applicants
Build relationships with industry firms and organizations to provide information about SCS programs to employees
Communicate by email and phone to all applicants with incomplete applications - with the goal of assisting students as they navigate the admissions process and facilitating completion and submission of applications
Learn continuously about SCS programs to provide accurate information to inquiries through phone, email, walk-ins, or open houses
Present at information sessions and open houses
Respond in a timely manner to inquiries to provide detailed and accurate information about SCS program offerings and the application process
Help organize and run admissions open houses, webinars, information sessions, and fairs
Connect students with information on financial aid and with other resources that will support their decision to apply and completion of the application process
Facilitate timely admission decisions by programs and communicate decisions to applicants
Advise the Director of Admissions and Executive Director of Enrollment Management on trends and data regarding inquiries and applicants
Review admissions files and make admissions decisions for programs where applicable
Information Collection and Documentation
Create and maintain applicant files, communication records, and checklists, ensuring that the university remain in compliance with federal regulations and internal policies
Record inquiry data in appropriate systems
Communicate with Assistant Deans and program managers to keep them apprised of the status of applications
Manage data entry of application information into the appropriate systems and maintain the accuracy of databases used for prospects, admissions, and student records
Prepare and present prospect reports to the Director of Admissions, Executive Director of Enrollment Management and Chief Strategy Officer
Answer and manage telecommunication services to efficiently and effectively respond to caller needs, provide admissions information, and log all communications in Connect
Perform at a high level of written and verbal communication
Ensure all internal academic and admission standards are being met
Master technology systems such as Salesforce (TargetX)
Administration
Compile reports of weekly admissions data for portfolio of programs
Work with Director of Admissions on updates to application
Assist in managing website content for Admissions
Provide feedback on ways to improve the processing side of Admissions and ways to use systems and processes more effectively
Qualifications
Bachelor's degree
2 years of progressive experience in an organizational setting
Proficient in Microsoft Office and comfortable with database maintenance.
Detail-oriented team player
Ability to provide high levels of service
Outstanding interpersonal and communication skills, and a strong customer service orientation In interactions with prospective students
Ability to incorporate aspects of the roles of facilitator, coach, customer service representative, and sales representative
Preferred qualification
Strong knowledge CRM and Application Systems such as Salesforce (TargetX) and Banner
Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .
COVID-19 Vaccination Requirements:
The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center .
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