What are the responsibilities and job description for the Customer Service Representative-Key Accounts position at Georgia Air and Refrigeration Services Inc.?
🎉 Join Our Team! 🎉
We're on the hunt for a friendly, problem-solving superstar to be our next Customer Service Representative!
📢 What You’ll Do:
GENERAL PURPOSE
The Customer Service Representative is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role involves managing the order and invoicing process, maintaining accurate records, and supporting the overall goals of the department by fostering a positive and professional environment in line with company goals.
RESPONSIBILITIES
Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location.
Description of Essential Job Functions
SUPERVISORY RESPONSIBILITIES
N/A
MINIMUM QUALIFICATIONS
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location
Knowledge
May occasionally work evenings and/or weekends.
PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential
functions of this job.
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
GARS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We're on the hunt for a friendly, problem-solving superstar to be our next Customer Service Representative!
📢 What You’ll Do:
- Be the voice of our company.
- Help customers with a smile.
- Solve problems like a pro.
- Fun, supportive team environment.
- Growth opportunities that excite.
- Perks that make you smile, too!
GENERAL PURPOSE
The Customer Service Representative is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role involves managing the order and invoicing process, maintaining accurate records, and supporting the overall goals of the department by fostering a positive and professional environment in line with company goals.
RESPONSIBILITIES
Essential functions of the job are listed below. Other responsibilities may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location.
Description of Essential Job Functions
- 70%-Ensuring a high degree of customer satisfaction through effective order management and timely resolution to customer inquiries and complaints.
- 10%-Monitor customer feedback and drive resolution and implement improvements to enhance service quality
- 10%-Oversee the Order Processing and Invoicing Management function to ensure timely response, accuracy, and team workload management.
- 10%-Develop and maintain strong relationships with key customers. Communicate important updates and changes to customers in a clear and timely manner.Â
- Ensures compliance with and/or follows all organizational systems, programs, training, policies, and procedures as required and comply with relevant legal mandates. Seeking guidance as necessary.
- Carries out all responsibilities in an honest, ethical and professional manner.
- Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
- Handles various other duties as delegated by the Manager.
SUPERVISORY RESPONSIBILITIES
N/A
MINIMUM QUALIFICATIONS
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location
Knowledge
-  Associate’s degree or High School Diploma or equivalent.
- Â Minimum of three (3) years of experience in customer service or sales.
- Â Strong knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
- Â Strong knowledge of NetSuite preferred but not required.
- Excellent verbal and written communicationÂ
- Must have strong time management and organizationÂ
- Must be comfortable learning and utilizing new computer systems
- Must be able to use discretion and independent judgementÂ
- Must be able to work in a team environmentÂ
- Must be able to pay close attention to detailsÂ
- Must be able to adapt and flex to a changing environmentÂ
May occasionally work evenings and/or weekends.
PHYSICAL DEMANDS
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential
functions of this job.
- This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the employee sits most of the time, the job is rated for light work.
- Required to have close visual acuity to perform an activity such as: viewing a computer screen
- Frequently required to maintain a static position, talking, hearing, seeing and repetitive motions.
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The work environment is typical office or administrative work. Work environment is not substantially exposed to adverse environmental conditions.
GARS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
