What are the responsibilities and job description for the Atlanta Summer Youth Program (SYEP) - Guest Services PT Team Specialist (14 & 15 Year Old Minor) position at Georgia Aquarium?
Summer PT Youth Program Team Specialist 14 & 15-Year-Old Minor
Guest Services
Non-Exempt / Part-Time Seasonal (Summer)
Assistant Manager, Guest Services
Position Summary:
The Summer Part Time Youth Program Team Specialist, Level 1, will focus on hospitality and servant leadership, create a fun, welcoming and engaging experience for our guests and fellow team members using our four core values: sharing knowledge, dedication, honoring our commitments, and inspiring through amazement. This role is responsible for assisting the team leads and senior team specialists in supporting general operations of the Guest Services department including, completing office and clerical work, running departmental errands, as well as other guest facing areas in non-cash handling roles. The role is designed for youth employees aged 14 or 15 that are available to work on non-school days during the Summer.
Responsibilities:
1. Intellectual Engagement with Guests of the Aquarium
a. Welcome guests into the Aquarium and provide general education about Georgia Aquariums' mission.
b. Create engaging moments for our guests, by creating a warm, friendly, and inviting environment in all Guest Services areas.
c. Occasionally create guest “Aquatic Moments,” highlighting an area of the Aquarium not experienced by the public, further enhancing the guest experience by creating a personalized moment for a select number of guests.
d. Work indoors, facilitating the leads and senior part time team specialists engaging our guests in conversation and providing Aquarium information.
e. Assist in creating and maintaining a culture of hospitality among team members and guests.
f. Always use inclusive and guest- and staff-appropriate language through positively framed interactions.
g. Utilize verbal and non-verbal communication to create an exceptional guest and staff experience.
2. Office and Clerical Work for Daily Operations
a. Serve as assistants to the Guest Services management team, and actively contribute to the Aquarium team by assisting with office and clerical tasks in running errands as the job necessitates.
b. Assist in administrative tasks and clerical work within in the department.
c. Welcome and greet arriving guests, providing first point of contact assistance, through navigational and information assistance.
i. Direct guests to appropriate areas for ticket purchases, membership assistance, security screening, and main entrance.
ii. Provide accurate showtimes and information to guests.
Qualifications:
- Must be eligible to work as a minor under Georgia law and provide the employment certificate and accompanying documentation required by O.C.G.A. § 39-2-11.
- The focus of this position is hospitality which includes standing during interactions with guests. All team members must be able to stand for extended amounts of time during their shifts, unless otherwise approved by management.
- Demonstrate ability to develop partnerships and good working relations with others.
- Demonstrated awareness and understanding of Guest Service Policies and Procedures.
- Must pass all screening requirements deemed necessary for employment at Georgia Aquarium, Inc.
- Must be able to attend all required trainings.
- Proficiency with Microsoft Office Products.
Physical Demands & Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Commitment:
I commit to Georgia Aquarium, Inc. to be a part of the following:
Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide.
Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.
Values: Integrity, Innovation, Leadership, Teamwork, Respect, Excellence, Appreciation & Inclusion
