Universal Banker

Personal Banker

· Opens personal and business accounts in person or online and responds to customer inquiries regarding their accounts

· Reviews in-person and merchant deposits for accuracy and compliance

· Processes and sends confirmations on stop payment requests

· Assists customers with online banking enrollments and profile access

· Performs account maintenance to include address, telephone, and email addresses

· Approves personal and business deposits completed via mobile capture

· Orders debit cards and assists with limit increases and international travel requests

· Blocks lost, stolen or compromised ATM and debit cards and accept card disputes for processing

· Processes account closure requests

· Reviews large dollar on-us items

Teller Functions-

• Performs the basic transactions of a teller such as processing deposits and loan payments, verifying check endorsements, and handling cash
• Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with Bank policies
• Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits
• Ensures compliance with all internal controls and established policies and procedures
• Promotes and advises on banking solutions
• Places holds on funds as necessary and completes change orders
• Performs specialized tasks such as preparing money orders, cashier’s checks, and redeeming savings bonds
• Balances currency, cash, and checks in cash drawer at end of shift
• Assists with the development of department procedures, policies, and processes
• Maintains positive and productive working relationships with all internal and external customers

Requirements

Good presentation, interpersonal relationship-building, and organizational skills are essential to this position.

• Delivers excellent quality customer service consistently with quality telephone skills to establish good business relationships
• Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and representation of the Bank
• Possesses the ability to use good judgment, make sound business decisions, comprehend, and follow directions and instructions
• Demonstrates initiatives and maintains assertiveness to enforce Bank policy
• Effectively manages and maintains confidential matters and information
• Proficient in using advanced Microsoft Office and other related software (Excel, Word, PowerPoint, etc. with the previous use of FISERV a plus)
• Reflects an up-to-date understanding of industry trends and developments
• Ambitious with a strong work ethic and positive behavior
• Retains excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively
• Consistently acts as a team player and stays flexible, resourceful, and energetic with a winning spirit
• Demonstrates the ability to maintain composure and always convey a positive and professional image
• Utilizes the ability to work through situations and find win-win solutions
• Participates in Bank community related events and activities
• Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations
• Leads initiatives, adds value, and supports the Bank’s vision, core values, business principles, goals, and objectives
• Performs other duties and responsibilities as assigned