What are the responsibilities and job description for the Senior Intake and Triage Manager (00221473) position at Georgia Department of Community Health?
The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.
Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.
DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.
- Develops, proposes laws, regulations, and legislation in program area
- Ensure the appropriate dissemination and communication of all pertinent regulations, policies, and guidelines
- Imposes adverse actions against facilities or individuals who have violated rules and regulations
- Monitors effectiveness of the licensing/certification process
- Performs investigations, accountability audits, and other such duties related to alleged violations of all applicable statutes, standards, rules, and regulations
- Plans, organizes, and directs regulatory enforcement activities to ensure that all applicable statutes, standards, rules, and regulations are met
- Work with Legal Unit to process substantiated reports of abuse, neglect and misappropriation in accordance with Federal Regulation. Maintain the C.N.A. Abuse Registry and National Data Base to ensure accuracy.
- Collaborates with State and Federal agencies making referrals to appropriate licensing boards and dissemination of information.
- Directs programs of regulatory review and enforcement in a variety of areas.
- Develops and implements policies and procedures for assigned area.
- Directs subordinate managers and staff.
- Interviews, hires, directs, trains, evaluates the performance of employees.
- Directs and administers statewide inspections of facilities.
- Plans and directs statewide regulation and licensing.
Preferred Qualifications
Preference will be given to candidates, who have a healthcare background and in addition to meeting the qualifications listed above, possess the following:
- Master’s Degree (preferred) in healthcare administration, law, public health, or regulatory compliance, providing deeper expertise in complex regulatory frameworks and compliance strategies.
- Experience working with regulatory bodies (e.g., state or federal agencies such as CMS, FDA, state health departments) or in healthcare facility inspections.
- Strong background in incident management and complaint investigation within a healthcare setting, including understanding the nuances of both.
- Strong understanding of healthcare quality assurance practices, risk management principles, and compliance auditing.
- Experience with investigations, root cause analysis, and managing complex complaints/incidents.
- Familiarity with electronic health records (EHR) systems and data privacy regulations, particularly in relation to incident/complaint data.
- Skilled in staff training and development, with the ability to educate staff on regulatory standards and ensure compliance.
- Excellent analytical abilities to interpret complex regulations and incidents, providing insights for improvement and compliance strategies.
- Ability to communicate clearly and effectively with various stakeholders, including senior leadership, regulatory agencies, healthcare providers, and external vendors.
- Strong written and verbal communication skills for drafting reports, presenting findings, and interacting with both internal and external partners.
- Familiarity with regulatory compliance software, complaint tracking systems, or case management tools.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.
This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.
For more information about this job and other career opportunities with DCH, please visit our Careers Page: https://www.governmentjobs.com/careers/dchga.
Salary : $70,780 - $82,000
