What are the responsibilities and job description for the Lead IT support position at Georgia IT?
Job Details
Lead IT support
Location: Stamford, CT
Salary Benefits
- Lead IT support operations for systems heavily reliant on third-party applications, ensuring seamless integration with internal systems.
- Manage IT services that directly support high-profile business users, such as traders, analysts, and executives, ensuring their technical needs are met swiftly and efficiently.
- Provide robust infrastructure, tools, and support services to the internal development team, enabling them to build, test, and deploy applications efficiently.
- Implement and manage IT service management (ITSM) frameworks, ensuring best practices in incident, problem, change, and request management.
- Maintain strong relationships with third-party vendors, managing service-level agreements (SLAs), and ensuring timely support and updates for integrated systems.
- Oversee the support and optimization of the organization s cloud infrastructure, ensuring secure, scalable, and cost-effective operations.
- Ensure robust mobile device management (MDM) and secure messaging platforms to meet the needs of high-profile users while maintaining security and compliance with financial industry standards.
- Ensure adherence to regulatory requirements, such as FINRA and SEC, particularly in the areas of data retention, communication, and audit readiness.
- Manage the procurement of IT tools, services, and software, ensuring cost-effectiveness and strong relationships with key technology providers.
- Drive initiatives to continuously improve service delivery through automation, self-service solutions, and operational optimization.
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