What are the responsibilities and job description for the Customer Service Center Intermodal Specialist position at Georgia Ports Authority?
JOB INFORMATION:
Job Title: Customer Service Center Intermodal Specialist
Department(s): 5082 - Customer Service Center
Location(s): Garden City Terminal
FLSA Status: Non-Exempt
JOB OVERVIEW:
Under the supervision of the CSC Systems Manager, the Intermodal Specialist - CSC works to achieve end-to-end visibility for intermodal containers from time of availability to final destination. Increase efficiency through a single point of contact by providing assistance with container visibility to final destination. Retain focus on customer loyalty and establish value added services to further strengthen the relationships with GPA customers. To be customer focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
JOB DUTIES:
Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills required.Strong interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience
Revised: 3/4/2024
Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job Title: Customer Service Center Intermodal Specialist
Department(s): 5082 - Customer Service Center
Location(s): Garden City Terminal
FLSA Status: Non-Exempt
JOB OVERVIEW:
Under the supervision of the CSC Systems Manager, the Intermodal Specialist - CSC works to achieve end-to-end visibility for intermodal containers from time of availability to final destination. Increase efficiency through a single point of contact by providing assistance with container visibility to final destination. Retain focus on customer loyalty and establish value added services to further strengthen the relationships with GPA customers. To be customer focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
JOB DUTIES:
- Ability to ensure strong communications with Beneficial Cargo Owners (BCO’s) offering end to end visibility.
- Monitor and trace intermodal containers upon request from time of availability to final ramp destination.
- Liaison with the BCO to way-bill containers prior to vessel arrival.
- Ability to identify measurements and develop reporting tools to monitor success of rail transit times and equipment availability at ramps.
- Track containers to first available train and measure accuracy.
- Establish relationships with customer service teams and ramp personnel with NS, CSX and Railink.
- Work closely with GPA’s Intermodal Team to maintain optimal flow of containers to ramp.
- Diligently work with Government Services to move containers through inspection process. Monitor any/all holds to ensure timely movement of containers.
- Handle both export and import rail inquiries from Ocean Carriers and BCO’s.
- Provide back-up, support, and cooperation to the CSC Manager and CSC Systems Manager
- Participate on improvement teams, process team, and project teams as empowered and required.
Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills required.Strong interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience
- 3 years customer relations experience, strong knowledge in international trade procedures Preferred
- Required High School Diploma or equivalent
- Preferred Bachelor's Degree in business, Logistics, marketing, communications or a related field
- TWIC - Transportation Worker Identification Credential Required Upon Hire
- Driver's License - Valid state driver's license Required Upon Hire
Revised: 3/4/2024
Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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