Program & Operations Manager

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the Office of Undergraduate Education (OUE)

Under the leadership of the Vice Provost for Undergraduate Education, the Office of Undergraduate Education (OUE) challenges students to become accomplished learners who are able to make meaningful connections among work, study, and community. We connect curricular and co-curricular offerings to support students in developing a strong foundation for success, during college and after. We do this through the efforts of our faculty, professional staff, and students, and we strive to create and maintain a welcoming, respectful, and inclusive educational and work environment. Visit www.oue.gatech.edu.

This position must be available to work standard GT business hours M-F, 8-5 (or 7-4 or 9-6), as well as some evenings as weekends based on student programs and with advanced notice. The first 3-6 months of employment are fully in-person/on site. Following this, some telecommuting will be available in accordance with OUE's guidelines. We are looking for hardworking professionals who are dedicated to undergraduate education and make students the top priority to join our organization of talented, energetic, and creative team members.

About the Office of Experiential and Engaged Learning (E2L)

Experiential and Engaged Learning (E2L) embodies the lifeblood of the Institute's "hand and mind" approach to education and its aspirations "to provide all students with transformative learning experiences to grow as creative, ethical, globally aware, technologically sophisticated leaders who can define and solve problems to improve the human condition." We activate this ambition through the facilitation and development of High-Impact Practices including community-based learning, living learning communities, transition seminars, student innovation, undergraduate research, and work-based learning.

Community-based learning is an educational approach that integrates classroom instruction with meaningful community engagement. It promotes active engagement, collaboration, and practical application of knowledge, fosters a deeper understanding of academic concepts and cultivates civic responsibility among learners. The Office of Community-Based Learning connects community partners, faculty, and staff to support educational partnerships that respond to community goals. These experiential partnerships transform the educational experience of Georgia Tech undergraduates, allowing them to tackle real-world problems outside the classroom.

Additional departmental duties include, though are not limited to:

Supporting events, programs and operations which grow, enhance quality, or contribute to the equitable participation and assessment of experiential learning and High Impact Practices across campus.
Participate fully in all programs, events, and other aspects of OUE and E2L, including trainings, town halls, orientations, marketing, outreach, operations and campus relations.
Perform other duties as assigned in support of E2L or OUE.

Provide promotional, administrative, performance assessment, and financial/accounting services in support of assigned program(s) within a research center, academic unit, or other campus units of a school. These functions may encompass a variety of activities related to program success including coordination of program marketing, program administration, program operations, and program development. This position will interact on a consistent basis with: research, academic and administrative management and staff with a school or center and across campus, vendors and sponsors. This position typically will advise and counsel: research, academic and administrative management and staff with a school or center and across campus, vendors and sponsors. This position will supervise: NA

Job Duty 1 -
Design/develop promotional and marketing materials to include those developed for specific target audiences in support of program outreach efforts.

Job Duty 2 -
Plan, schedule and coordinate promotional events.

Job Duty 3 -
Coordinate administrative activities associated with program operations such as procurement, records maintenance, compliance, meeting arrangements and minutes, and document preparation.

Job Duty 4 -
Develop, analyze, reconcile and report financial data related to program operations.

Job Duty 5 -
Develop and maintain performance assessment tools applied in program review to measure and report progress.

Job Duty 6 -
Collaborate with internal and external entities to aid institutional or program support.

Job Duty 7 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Four to six years of job related experience

4-6 years of experience developing, implementing, and managing service-learning and community engagement programs and operations within an educational or nonprofit setting.
Experience in marketing or communications using design software.
Experience in program assessment and evaluation to measure outcomes and impact.
Experience in project management.
Experience in CRM tools to manage partnerships and track metrics.
Experience in coordinating collaborative projects and initiatives.

Strong understanding of service-learning and community engagement program management and best practices.
Adept at communicating with various stakeholders, including faculty, staff, students, administrators, and community partners.
Ability to build and maintain positive relationships with community organizations.
Budget management skills to allocate and track resources effectively.
Ability to enhance student connections between curriculum and real-world experiences.
Effective in collaborating with internal and external partners to achieve common goals.

This job requires working knowledge of research program promotion and administration. Included are skills in development and administering program assessment tools, marketing, and financial analysis and reporting. Also required are skills in planning, organization, spoken and written communications, scheduling and customer service. Use of office and specialized computer applications and databases are required.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

Job Grade: A8

Salary Range: $55,029-$74,841

Salary will be commensurate with experience and education.

Location: Atlanta, GA