What are the responsibilities and job description for the Customer Service Representative position at Gerard Fischer and Associates, LLC?
Job Description
Join the welcoming team at Gerard Fischer and Associates, LLC, situated in the heart of Quincy, Illinois, where a positive and supportive environment awaits you. As an esteemed local leader in insurance sales, our team is committed to providing unparalleled service and comprehensive insurance solutions to our valued clients. We are eagerly seeking a dedicated and enthusiastic Customer Service Representative to join our team, bringing a professional yet inviting touch to all client interactions. In this role, you will be the initial point of contact for our clients, engaging with them in person to ensure their insurance needs are not only met but exceeded. By joining us, you will become an integral part of a thriving, client-focused environment where building strong, lasting relationships with our clients is a priority. If you are passionate about providing excellent service and eager to grow within a supportive team, we invite you to apply and make a positive impact in the lives of our clients.
Salary: $35000.00 - $40000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Client Interaction: Engage with customers to provide prompt and efficient service regarding their insurance inquiries.
Problem Solving: Address and resolve client issues, ensuring a high level of satisfaction and loyalty.
Account Management: Assist clients with account updates, payments, and adjustments to their insurance policies.
Cross-Department Collaboration: Work closely with sales and underwriting teams to provide accurate and efficient service.
Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Feedback Implementation: Gather customer feedback and suggest improvements to management for enhancing customer service.
Requirements
Experience: Previous experience in a customer service role, preferably within the insurance industry.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong ability to resolve issues efficiently and effectively.
Customer Focused: Dedicated to providing excellent customer service and exceeding customer expectations.
Teamwork: Ability to collaborate with a team and contribute positively to team goals.
Organizational Skills: Strong attention to detail and organizational abilities.
Flexibility: Willingness to adapt and be flexible in a dynamic work environment.
Technical Skills: Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
Company Description
Gerard Fischer and Associates, LLC is a dynamic leader in the insurance industry, dedicated to providing innovative solutions tailored to our clients' needs. With a commitment to excellence and a culture of collaboration, we empower our team to drive results and make a meaningful impact. Our vibrant work environment fosters professional growth, ensuring that each member thrives while serving our diverse clientele. Join us in shaping the future of insurance and making a positive difference in our clients' lives.
Salary : $35,000 - $40,000