Sr. IT Field Service Program Manager

AA Elmhurst Collision Head Office - 000001

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

Please note: This is a Hybrid position located at our Elmhurst, IL corporate office and will be expected to be on-site 2-3x per week.

We are seeking a Senior IT Field Service Program Manager to lead complex service delivery projects, ensuring seamless execution from planning to completion. This role requires a dynamic leader with a strong background in field operations, project management, and customer engagement. You will be responsible for coordinating cross-functional teams, optimizing processes, and driving operational excellence in service deployments.

Key Responsibilities

Project Leadership & Execution

• Oversee end-to-end field service projects and break-fix, ensuring on-time, on-budget delivery.
• Develop and manage project plans, timelines, and resource allocation for multiple field service engagements.
• Implement best practices in risk management, quality assurance, and service optimization.
  
  

Cross-Functional Coordination

• Collaborate with engineering, operations, and customer service teams to align field service activities with business objectives.
• Act as the primary point of contact for stakeholders, vendors, and field technicians.
• Facilitate regular status updates and problem resolution to ensure smooth project execution.
  
  

Customer & Vendor Management

• Partner with stakeholders to define service expectations, KPIs, and success metrics.
• Negotiate and manage third-party vendors and service providers to ensure quality performance.
• Provide post-project analysis and continuous improvement recommendations.
  
  

Operational Excellence & Process Improvement

• Identify opportunities to streamline field service operations, reduce costs, and improve efficiency.
• Leverage data analytics and performance tracking to enhance service quality.
• Implement best-in-class field service management tools and methodologies.
  
  

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, Operations Management, or related field (MBA preferred).
• 7 years of experience in field service project management, operations, or service delivery
• Strong knowledge of field service management tools (e.g., IT ticketing system, Madaxo, Jira )
• Expertise in budget management, scheduling, and resource planning
• Experience in leading cross-functional teams and vendor negotiations
• PMP, Six Sigma, or ITIL certification is a plus.
• Excellent problem-solving, communication, and leadership skills.
  
  

Compensation Details

$110,000 - $140,000 / Year

Supplemental Pay

Compensation is commensurate with skill, education and experience.

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Flexible PTO Plan
• 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non prescription safety glasses each year
• Annual Voluntary Uniform Stipend