What are the responsibilities and job description for the Automotive Service Manager position at Germain Toyota of Columbus?
Germain Toyota of Columbus - Automotive Service Manager - Columbus, OH
- Previous Toyota Service Manager experience
- Pay based on experience
Germain Offers:
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Vacation
- Paid Company Holidays
- Company Outings and Activities
- Ongoing Professional Development
- Employee Discounts
- Family-Friendly and Inclusive Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
- CLOSED on Sundays to create a schedule that allows you a job and a life
As the Service Manager, you will oversee the service department. This role involves managing daily operations, ensuring high quality service delivery and fostering a positive work environment for the team. This is a crucial role in enhancing customer satisfaction and driving business growth.
Responsibilities:
- Lead and manage the service department, ensuring efficient workflow and high-quality service delivery.
- Provide excellent customer service by addressing client inquiries, concerns, and feedback promptly.
- Train and mentor service technicians on best practices in automotive repair and customer interaction.
- Implement effective service writing processes to accurately document services performed and communicate with customers.
- Promote upselling of services and products to enhance customer satisfaction and increase revenue.
- Collaborate with the sales team to support automotive sales initiatives and provide accurate auto estimating.
- Maintain compliance with safety regulations and company policies within the service department.
- Monitor performance metrics to identify areas for improvement and implement corrective actions as needed.
Qualifications:
- Must have a minimum of 5 years of Service Manager experience with at least 3 years at a Toyota store
- Ability to coach/train while maintaining high performance expectations.
- ADP/CDK experience a plus.
- Excellent customer service skills with a focus on building long-term relationships with clients.
- Familiarity with automotive sales processes and auto estimating practices is preferred.
- Ability to effectively train and motivate a team fostering a collaborative work environment.
- Strong organizational skills with attention to detail to ensure accurate documentation of services provided.
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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