What are the responsibilities and job description for the Loan Services Manager position at German American Bancorp?
Job Title : Loan Services Manager
Summary of Duties and Responsibilities :
The Loan Services Manager will be responsible for the overall loan operations management and oversight of the consumer and commercial loans support team. This Manager will be leading two teams : Loan Document Processing and Loan Servicing. This knowledgeable, collaborative leader will be someone who values team member engagement and leading process improvements and efficiencies. Loan Services is continually challenged with complex situations and is highly regulated. Staying up-to-date with compliance, documentation standards and implementing a high level of accurate documentation is required. The customer experience should drive this leader to monitor processes and continually look for opportunities to improve the time-to-close process.
This leader will regularly partner with Credit and Underwriting, Application Support, Technology, Compliance, Legal, Mortgage, Retail, Commercial Lending, Training, and outside vendor relationships.
What You'll Do :
As the Manager, you will be charged with reviewing and establishing Service Level Agreements (SLAs) for your teams that meet or exceed our internal partner expectations. There are many daily and regularly scheduled tasks that require oversight and quality assurance review, and you will be responsible for observing, listening, and working with your leadership team to solicit team member feedback for developing optimum processes and efficiencies. As a Manager, you will lead and serve on key projects in the bank, including merger and acquisition (M&A) activities and continuous improvement initiatives. Ultimately, this role will be a coach and developer of strong talent.
The Document Processing Team is responsible for ordering appraisals, flood determinations, and title work, along with creating loan documents, maintaining software administration, UCC administration, lease administration, mortgage uploads, SBA loan origination and reporting, loan funding, and tax tracking administration for all retail and commercial loan products.
The Loan Servicing Team is responsible for daily balancing of internal accounts, posting loan payments, uploading and maintenance of loan accounts, quality control, filing HMDA LAR, exception tracking, escrow administration, credit card administration, trailing document scanning, SBA, FSA, RD, and other government loan servicing, paid loan processing, and participation and serviced mortgage administration.
What it Takes :
- Team mentality and collaborative spirit
- Continuous improvement mindset and ability to lead change
- Ability to juggle multiple projects, responsibilities, and activities
- Ability to communicate effectively and build relationships
- Attention to detail
- Understanding of all loan services functions
- Proficiency in Microsoft Word and Excel, as well as core banking system(s) architecture and use
- Flexible work schedule when needed, including occasional evenings or weekends
Bonus Points :
What we can offer you :
This position will be located at :
Operations Center
1311 West 12th Ave
Jasper, Indiana, 47546
United States
About Us :
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
