What are the responsibilities and job description for the Deposit Services Manager position at German American?
Job Title: Deposit Services Manager
Summary of Duties and Responsibilities:
The energetic and friendly Deposit Services Manager will be leading two teams: Deposit Operations and Document & Item Processing. This eager individual will be a strong leader who values team member engagement and leading process changes. Deposit Services is continually challenged with complex situations that requires judgment and logical thinking, and this person will need to lean on experience for exercising their decision making skillset. This Manager should possess a client experience mindset, as this role leads teams who serve internal clients who are serving external clients. Driving this mindset and kind approach throughout their team will be key.
What You'll Do:
As the leader, you will be charged with reviewing and establishing SLAs for your teams that meet or exceed our internal partner expectations. There are many daily and regularly scheduled tasks that require oversight and quality assurance review, and you will be responsible for observing, listening, and working with your leadership team for listening to team member feedback and developing optimum processes and efficiencies. As a Manager, you will serve on key projects in the bank, including M&A activities and continuous improvement initiatives. Ultimately, this role will be a coach and developer for strong talent. Building the bench is key for success in this position. Alongside with these strong leadership qualities, you will partner with Retail, Treasury Management, Compliance, BSA, Application Support, Training, Branch Administration, and other teams throughout the bank.
The Deposit Operations Team is responsible for supporting our retail partners to provide servicing of all deposit products, both traditional (checking, savings, CDs, IRAs) and electronic (ACH, wire transfer, etc.). Some team activities include quality control of documents and the core system, processing of legal documents, processing Reg E disputes, working NSF and non-posts daily, managing and completing maintenance to accounts.
The Document & Item Processing Team is responsible for reviewing and balancing of internal accounts, processing check returns and chargebacks, printing and mailing of central issued debit cards, scanning and indexing customer documents for new deposit accounts, monitoring of past due safe deposit boxes, completing annual review of abandoned accounts, and more.
What it Takes:
- Team mentality and collaborative spirit with prior leadership experience
- Continuous improvement mindset and ability to lead change
- Ability to juggle multiple projects, responsibilities, and activities
- Ability to communicate effectively and build relationships
- Attention to detail
- Understanding of deposit operations functions
- Proficiency in Microsoft Word and Excel
- Flexible work schedule when needed, including occasional evenings or weekends
Bonus Points:
- Bachelor degree in business related field
- AAP, APRP, or other accreditation
- Supervisory experience
- Project management experience
- Retail banking experience
What we can offer you:
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 25 days paid time off, 11 paid holidays and bereavement leave
- Education Assistance Program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan and more
- Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services
This position will be located at:
Operations Center
1311 West 12th Ave
Jasper, Indiana, 47546
United States
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability or any other category protected by law.
