CONTACT CENTER AGENT

Job Title : Contact Center Agent

Overview : As a Contact

Center Agent, you will be the first friendly person that greets clients on

the phone or online and assists them with their banking needs. This role offers a team environment and a

great insight into the world of banking, insurance, and wealth management to

build a foundation for a career in financial services.

What You'll Do :

Day in the Life - Every

day you answer calls, chat requests and emails from our external and internal

customers to assist them with general account questions, debit cards, online

banking and fraud working within a fast-paced call center environment. You will

help clients by verifying account information, assisting with transactions, educating

them on German American products and services, as well as guide them when they

are not sure where to go next by engaging in friendly, meaningful

conversations.

What it Takes - To

thrive in this role you must maintain confidentiality, have the ability to

adapt to change, and listen closely to understand and identify opportunities to

better serve the customer, which will both build and strengthen long-lasting

relationships. We will teach you

everything else.

Bonus Points :

• Bilingual / Multilingual
• Customer Service experience
• Knowledge of Banking

What we can offer you :

insurance, etc.

bereavement leave

stock purchase plan, loan discounts and more

computers and vacations to phones and retail shopping

bank services

This position

will be located at :

Vogel Road, Evansville

4424 Vogel Rd

Evansville, Indiana, 47715

United States

About Us : German

American Bancorp and its family of financial services companies employ

talented, compassionate people throughout the organization, truly making German

American special. Delivering genuine, customized, personal service with a focus

on truly serving customers and communities well, our employees bring the Shield

of Excellence commitment to life with each and every interaction.