What are the responsibilities and job description for the Automotive Service Advisor position at German Car Depot?
German Car Depot is an independent automotive service center with over 30 years of experience specializing in the service and repair of German vehicles. Conveniently located in Hollywood, FL, it is easily accessible from many nearby areas, including Aventura, Fort Lauderdale, Pembroke Pines, North Miami, Sunny Isles Beach, and Davie. German Car Depot specializes in servicing Volkswagen, Audi, BMW, Mercedes Benz, Porsche, Land Rover, and Mini Cooper. Our team is dedicated to providing expert care and exceptional customer service.
This is a full-time on-site role as an Automotive Service Advisor located in Hollywood, FL. The Automotive Service Advisor will be responsible for communicating with customers to understand their vehicle issues, providing accurate information on the services and repairs needed, and ensuring high levels of customer satisfaction. Day-to-day tasks include scheduling service appointments, preparing repair orders, coordinating with technicians, and maintaining detailed records of services and repairs performed. The role also involves offering recommendations and solutions to customers regarding vehicle maintenance.
- Vehicle Maintenance and Automotive Repair knowledge
- Customer Service and Customer Satisfaction skills
- Excellent Communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational skills and attention to detail
- Experience with German vehicles or in the automotive industry is a plus
- High school diploma or equivalent; additional certifications in automotive services are beneficial