What are the responsibilities and job description for the Senior Field Service Engineer position at Germer International - Pharmaceutical Recruiting?
Light travel and ability to work onsite at one account on a daily basis are two unique qualities of this engineering role.
The Life Science Equipment Specialist II is responsible for performing and documenting regular maintenance and repairs on research and clinical laboratory equipment, including associated systems, with minimal supervision. This role involves troubleshooting, system analysis, and equipment installation, ensuring optimal functioning with minimal technical guidance.
Key Responsibilities
- Perform planned maintenance, repairs, and other verification/qualification services on multi-vendor HPLC and LC/MS
- Install and optimize hardware/software/network products and configurations at customer sites.
- Manage customer expectations by communicating work performed and providing a follow-up plan if needed.
- Provide accurate and timely completion of service reports, expense reports and other administrative tasks.
- Communicate and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs.
- Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Escalates to management challenging service events in an efficient manner and develops a plan for resolution.
- Will focus on meeting and/or exceeding designated performance metrics
Qualifications
- Bachelor’s Degree in Chemistry, Biochemistry, Engineering, or related fields preferred
- 3 years of technical service experience performing routine maintenance and repair on High performance liquid chromatography (HPLC/UPLC) and single quadrupole mass spectroscopy
