What are the responsibilities and job description for the Employee Order Management position at Gerresheimer?
Company Description
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.
Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry
https://www.gerresheimer.com
Job Description
- Ensure timely and order-specific fulfillment of delivery commitments through effective coordination between customers and internal departments, such as production.
- Plan and schedule orders independently, adhering to internal guidelines and collaborating with key interfaces (e.g., production management, quality assurance, controlling, and logistics).
- Monitor inventory levels independently to ensure stock availability and avoid disruptions.
- Maintain effective communication with customers, ensuring their requirements and expectations are addressed promptly.
- Update and maintain accurate master data in designated systems, such as MES and SAP.
- Organize and oversee the provision of required services, including sterilization and printing.
- Initiate necessary activity allocations, including special allocations as needed.
- Manage the procurement of production materials, including purchased parts and packaging materials.
- Support the processing of complaints and monitor blocked stock to address any issues efficiently.
- Conduct independent batch traceability in the event of complaints to identify and resolve issues.
- Participate in inventory control measures and audits to ensure compliance with regulations.
- Prepare for and participate in customer meetings as required by management.
Qualifications
- Knowledge as it was imparted in the context of at least 3 years of training (technical or commercial) and through several months of training in a comparable area of responsibility.
- Extensive experience in customer service.
- Strong knowledge of commercial order processing.
- Solid understanding of order planning and tracking processes.
- Advanced computer skills, particularly in MS Office applications.
- Proficiency in using ERP and MES systems.
- Independent, proactive, and team-oriented approach to work.
- High reliability and flexibility in handling tasks.
- Strong organizational skills with attention to detail.
- Excellent communication abilities for effective interaction with internal and external stakeholders.
- Good understanding of business processes and contexts.
- Basic knowledge of risk identification and mitigation.
- Process-oriented thinking and the ability to act within broader operational frameworks.
Additional Information
Your contact person: Gabrielle Holland ([email protected])
All your information will be kept confidential according to EEO guidelines.
