Practice Manager

For over two decades, Dr. Gervaise Gerstner has been sought after by individuals who admire her dedication to exceptional patient care, with a strong emphasis on personalized skincare. As one of the most respected and in-demand physicians in New York City, she is internationally acclaimed for her deft touch, innate artistry, and expertise in cosmetic dermatology. A firm believer in preventative skincare, Dr. Gerstner has consistently earned her clients’ trust and praise, ensuring that patients not only receive the best treatments but also leave with a solid understanding of the products and routines recommended to them. She upholds her reputation by staying at the forefront of medical advancements and continuously innovating to combine treatments and procedures for optimal patient outcomes.

After graduating cum laude with a Bachelor of Arts in History from Princeton University, Dr. Gerstner earned her M.D. from Mount Sinai Medical School in New York, where she also completed her dermatology residency. She remains closely affiliated with Mount Sinai as an Assistant Clinical Professor of Dermatology and demonstrates her commitment to education and mentorship by volunteering in both clinical and academic settings.

In addition to her academic and clinical expertise, Dr. Gerstner brings a strong business and beauty acumen to the field. She has served as a global ambassador for L’Oréal Paris and is currently the head medical consultant for DERMA-E, a prestigious clean beauty brand known for its high eco-ethical standards. Dr. Gerstner also serves on advisory boards for various skincare companies, where she provides expert guidance on product development and innovation. Her expertise is frequently featured in both print and digital media.

Gervaise Gerstner Dermatology offers a comprehensive mix of medical and cosmetic dermatology services. Cosmetic treatments include microneedling, Botox, fillers, Clear Brilliant, Coolift, Glacial Rx, Fraxel, laser hair removal, CoolSculpting, VBeam, HydraFacial, and the Tixel device. Common medical consultations include annual skin exams, acne, rashes, rosacea, hair disorders, hyperhidrosis, psoriasis, telangiectasias, and more.

Qualifications

• 2 years experience in Hospitality or Medical management preferred
• Medical Assistant/Medical Administration
• Experience in managing a team
• Ability to give direction with confidence
• Hard-working and willing to be part of a team
• Desire to grow with the practice
• Excellent written and communication skills
• Strong time management, organizational, and problem-solving skills
• Must be able to think creatively and multitask
• Working knowledge of Microsoft Office, Spreadsheet
• Organized planning and results-oriented.

Benefits

• Option for medical benefits as well as 401k
• Flexibility in daily and weekly schedule

Responsibilities

Operational Management

• Oversee daily front-office operations, ensuring smooth check-ins, scheduling, and workflow.
• Optimize patient flow to maximize efficiency
• Ensure compliance with HIPAA and medical documentation standards.
• Knowledge and utilization of EMR, medical coding, and billing relevant to practice
• Oversee billing and collections portion of the office
• Work effectively with vendors to renew/negotiate contracts
• Willing to float to other roles when colleagues are out or to grow more in the company

Marketing & Growth Support

• Assist in executing community engagement initiatives, including local events and partnerships
• Work with leadership on referral development, ensuring strong relationships with other healthcare and medical sales professionals
• Coordinate direct mail campaigns, social media engagement, and promotional efforts to drive patient volume.
• Independently drive key change and transformation initiatives aligned with organizational strategic goals.
• Act as the primary point of contact for clinic operations and problem-solving.
• Ability to implement new processes at existing offices.

Patient Experience & Community Engagement

• Create a welcoming, professional environment that prioritizes patient care.
• Exhibit patience, respect, and emotional maturity when interacting with patients, more specifically in times of conflict
• Manage patient communications, including appointment reminders, follow-ups, and billing inquiries
• Assist in implementing patient education initiatives, including informational materials and community outreach events

Financial & Insurance Oversight

• Oversee billing, insurance verification, and reimbursement processes to ensure smooth financial operations.
• Track daily, weekly, and monthly revenue performance to identify growth opportunities.
• Manage clinic supply inventory, vendor relationships, and cost control measures.
• Intuit Quickbooks knowledge/familiarity preferred

Job Type: Full-time

Pay: From $29.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• New York, NY 10021 (Required)

Ability to Relocate:

• New York, NY 10021: Relocate before starting work (Preferred)

Work Location: In person

Salary : $29