Description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

Under the direction of the Community Relations Manager/Team Leader, the Community Relations Specialist I will project a favorable image of the credit union to its external and internal audience and encourage growth of the credit union through the development and cultivation of community partnerships. Assist in the growth of niche marketing projects including the credit union’s community giving programs, high school credit unions, and affinity debit card programs. Coordinate external public relations activities for the credit union.

What You Will Be Doing:

1. Develop and maintain positive relationships with community partners and non-profits, leveraging relationships to provide business lead referrals for retail sales, investment services, mortgage lending, commercial services, and commercial lending. Community Relations Specialist I is responsible for overseeing a minimum of four markets, based on complexity and demand.
2. Identify community development and giving opportunities, evaluate impact and make recommendations to Community Relations Manager/Team Leader.
3. Attend and represent the credit union at business development events including those held by Chambers of Commerce, trade organizations, economic development organizations, school districts, and other community partners as appropriate.
4. With supervision, coordinate the creation, planning, implementation, and production of external events within established guidelines, including project timelines, tracking, vendor relationships, budgets, event logistics, and volunteer management.
5. Develop and maintain relationships with internal stakeholders to effectively support and execute Community Relations and Marketing Outreach initiatives and campaigns with the goal of providing business lead referrals for retail sales, investment services, mortgage lending, commercial services, and commercial lending.
6. Develop comprehensive Community Relations Outreach plans and provide recommendations to the annual Outreach calendar with approval from the Community Relations Manager/Team Leader with the goal of increasing participation and awareness of outreach programs, charitable giving efforts, general credit union products and services, and lead referrals.
7. Oversee with supervision Community Relations Outreach events and campaigns to ensure they are within scope, schedule, and budget. Produce and maintain reporting and statistics to reflect partnership effectiveness and report to Community Relations Manager/Team Leader and/or internal stakeholders or external partners.
8. Respond to community giving and sponsorship requests by evaluating for appropriateness and adherence to credit union giving requirements, per the direction of the Community Relations Manager/Team Leader.
9. Develop and maintain relationships with community partners and non-profits. Leverage relationships to provide business lead referrals for retail sales, investment services, mortgage lending, commercial services, and commercial lending.
10. Support the Community Relations Manager/Team Leader to develop, implement, and manage various internal activities and communications to increase team member participation in community giving activities, business development, and networking opportunities.
11. Promote the credit union difference as a not-for-profit financial cooperative in all work with the community and internally with credit union team members. Assist with the growth, planning, and development of actionable plans for expanding the credit union’s outreach into identified markets.
12. Track and measure the ROI of Community Relations/Marketing Outreach external events and campaigns, using data and research to analyze performance to determine if goals are achieved. Use data to drive demand, adoption, and make recommendations to the Community Relations Manager/Team Leader.
13. Ensure credit union brand and messaging is within approved standards and is consistent throughout all community and outreach events.
14. Responsible for ideation and creation of compelling and engaging content including website copy, digital posts, social media content, and product/service descriptions as approved by the Community Relations Manager/Team Leader. Add value by actively engaging members and maintaining a cohesive brand voice.
15. Coordinate internal communication with necessary resources to ensure team members are aware of community relations, outreach, partner activities, events, and campaigns with approval from the Community Relations Manager/Team Leader.
16. Display leadership values which include mutual respect, trust and dignity, acting in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times. Perform duties in a safe and sound manner.
17. Consistently display successful communication and listening skills with team members, community partners, members, supervisor, vendors, and leadership.
18. Consistently display respect for all areas of diversity, equity, and inclusion.
19. Maintain a general knowledge of credit union products and services.
20. Attend credit union training sessions, conferences, or seminars as approved by supervisor.
21. Maintain all sensitive data with the highest standard of confidentiality and professionalism.
22. Control risk in all areas of assigned responsibility through awareness of policies and regulations while operating in a safe and sound manner.
23. Perform administrative functions associated with areas of responsibilities and duties.
24. Manage, direct, and complete special projects as directed by the Community Relations Manager/Team Leader.

About You:

1. Ability to effectively and professionally communicate ideas and information, both orally and in writing. 
2. Excellent interpersonal, listening, and customer service skills.
3. Able to initiate and manage workflows, establish strong relationships with a diverse group of partners, and negotiate with vendors and stakeholders on projects to be completed.
4. Strong self-starter and organizational skills with the ability to build/set schedules, create and manage budgets, create and suggest marketing plans, and adhere to deadlines.
5. Ability to work cohesively and successfully in a team environment.
6. Ability to perform administrative tasks using various computer applications, as required.

Qualifications

What You Will Need:

1. Two (2) to four (4) years of similar or related experience in a financial institution, community development, or community relations/events position.
2. Four (4) year college degree suggested with an emphasis in Communications, Business Administration, Marketing, Management, or related field is suggested.
3. Experience making presentations, utilizing presentation equipment, and maintaining tact and diplomacy when communicating.
4. Proficiency with standard office equipment and computer software programs such as Microsoft Suite (Excel, PowerPoint, and Project) utilized in required duties.
5. Demonstrated ability to work effectively both collaboratively and independently, with moderate supervision.
6. Comfortable in a fast-paced, continuously changing, and sometimes ambiguous work environment.
7. Some travel is required to complete credit union training, attend employee meetings and events, and to fulfill duties and responsibilities.
8. Ability to operate a motor vehicle and maintain an active Driver’s License.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$24.34 - $36.50

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)

Salary : $24 - $37