Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members individual stories and unique experiences are our most valuable asset. But its how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About - Gesa Credit Union

Role Summary:

The Virtual Branch Lending Manager/Team Leader is a dynamic, forward-thinker responsible for the leadership and oversight of the Lending Sales team. The Virtual Branch Lending Manager/Team Leader is an advocate for the member in support of organizational and department goals. Oversees the daily operations of the Inbound Direct Lending, Outbound Lending, and Loan Fulfillment teams. Provides direction and coordination to ensure activities are in compliance with regulations and in alignment of the Credit Unions mission, vision, and strategy. The Virtual Branch Lending Manager/Team Leader serves members by planning and implementing sales strategies and operations, improving systems and processes, and managing the staff. Priorities include ensuring exceptional member service via the phone while complying with the Credit Unions policies and regulations. Provides coaching and mentoring to the Direct Lending Sales Team.

What You Will Be Doing:

• Oversees daily operations of multi-location lending teams by ensuring performance metrics are met.
• Responsible for hiring, training, developing, and evaluating employee performance within the department. Recommends promotions/transfers and salary adjustments.
• Collaboratively works with leadership to develop contact center strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis.
• Oversees departments performance in accordance to the Credit Unions goals, established service levels, and cross-selling and sales goals.
• Ensures staff schedules are optimized by evaluating volume, trends, and makes recommendations based on data analysis.
• Prepares quarterly incentive reports and recommends changes to goals based on the Credit Unions strategy.
• Provides clear direction, mentoring, and coaching to management and staff to ensure professional growth and development.
• Stays abreast of new technologies or systems to optimize efficiencies within the department.
• Continually reviews processes and procedures, identifies opportunities to enhance service delivery and operational effectiveness.
• Establishes position as a leader in supporting and driving change within the Virtual Branch.
• Actively supports and promotes a culture of change and ensures day-to-day service quality is maintained through periods of strategic and tactical changes.
• Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, communicating expectations, and enforcing policies and procedures.
• Identifies process efficiencies and works with internal departments to lead or participate in projects that impact the member experience.

About You:

• Ability to prioritize building strong, member-focused relationships to foster trust and collaboration.
• Create environments that encourage teamwork and empower others to succeed.
• Committed to ongoing personal and professional growth.
• Take ownership of responsibility and ensure goals are achieved efficiently.
• Generate creative solutions and embrace new ideas to drive progress.
• Effectively lead and navigate organizational change to achieve strategic goals.
• Use analytical thinking to evaluate complex problems and develop effective solutions.
• Anticipate future challenges and opportunities to guide strategic planning.
• Excel at prioritizing tasks and managing time effectively to meet deadlines.
• Focus on achieving measurable outcomes and delivering high-impact results.

Leadership Core Competencies:

Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.

• Leading Others
• Developing Others
• Emotional Intelligence
• Social Responsibility
• Performance & Results Orientation

What You Will Need:

• Four (4)-year college degree or completion of a specialized course of study at a business or trade school. Degree preferred.
• Seven (7) or more years of Credit Union or financial institution experience.
• Three (3) or more years of experience in a management role within a contact center environment.
• Strong attention to detail and accuracy with numbers.
• Thorough knowledge and understanding of credit union services and products preferred.
• Well-versed in lending sales policies and procedures to ensure rick is minimized to the Credit Union and the membership.
• Ability to travel.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$49.56 - $74.33

Get wise to whats possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)