What are the responsibilities and job description for the Customer Service Representative position at Get Blue Hive?
About Us:
At Get Blue Hive, we believe that effective marketing is the key to unlocking the full potential of your brand. As a full-service marketing firm, we specialize in creating customized, results-driven strategies that help businesses connect with their target audience and achieve long-term success. Whether you’re looking to build your brand, enhance customer engagement, or expand your reach, Get Blue Hive is your trusted partner in navigating the dynamic marketing landscape.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries with professionalism.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Handle outbound calling for follow-ups and customer satisfaction surveys.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues efficiently.
- Uphold high standards of phone etiquette while interacting with clients.
- Support data entry tasks as needed to ensure accurate customer records.
Experience
- Proficiency in data entry with attention to detail is essential.
- Strong phone etiquette and interpersonal skills are required for effective communication.
- Familiarity with customer support software or CRM systems is advantageous.
- A positive attitude and the ability to work well under pressure will contribute to success in this role.
Join us in delivering outstanding service and making a difference for our customers!
Job Type: Full-time
Pay: $17.13 - $21.17 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Los Angeles, CA 90048 (Preferred)
Ability to Relocate:
- Los Angeles, CA 90048: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $21
