What are the responsibilities and job description for the Manager, Regional Partner Success in Education - Remote | WFH position at Get It - Educational Services?
Job Overview
We are in search of a dedicated and seasoned Regional Manager to steer a team of Partner Success Managers, pivotal in ensuring the prosperity of medium to large educational partners. In this role, you will oversee the entire lifecycle of some of our most significant strategic partnerships, guaranteeing their success from the outset of onboarding through to their sustained engagement in a phone-free environment. You will excel in a dual capacity as both a player and coach, providing essential guidance to your team while actively managing your own portfolio of partners. Success in this role requires a robust background in managing large educational partners and the adept application of Customer Success strategies to achieve outstanding results.
Key Responsibilities
This role offers a pathway to professional advancement, empowering you to develop your leadership capabilities while influencing strategic partnerships. You will have the chance to foster growth both for your team and the partners we serve, enhancing your career trajectory within a supportive environment.
Company Culture And Values
At our organization, we pride ourselves on cultivating a dynamic and inclusive work atmosphere where collaboration, adaptability, and resilience are cherished. Our team is committed to mutual support and the shared mission of helping our partners achieve their objectives, which embodies our culture of continuous learning and improvement.
Networking And Professional Opportunities
Joining our team provides numerous opportunities for networking and collaboration, facilitating skill development and professional relationships that can enhance your career prospects within the education sector.
Compensation And Benefits
We are in search of a dedicated and seasoned Regional Manager to steer a team of Partner Success Managers, pivotal in ensuring the prosperity of medium to large educational partners. In this role, you will oversee the entire lifecycle of some of our most significant strategic partnerships, guaranteeing their success from the outset of onboarding through to their sustained engagement in a phone-free environment. You will excel in a dual capacity as both a player and coach, providing essential guidance to your team while actively managing your own portfolio of partners. Success in this role requires a robust background in managing large educational partners and the adept application of Customer Success strategies to achieve outstanding results.
Key Responsibilities
- Collaborate with the sales team to discern partner motivations and prepare effectively for initial district kickoff meetings.
- Lead foundational meetings to establish strong relationships, define success metrics, and create tailored implementation plans grounded in best practices.
- Oversee all facets of the implementation process, including virtual and onsite meetings during the planning and rollout phases.
- Conduct engaging training sessions and workshops for school teams to ensure readiness for a successful implementation.
- Equip school leaders and staff essential for the program's success with the requisite training.
- Utilize a network of contractors to assist with implementation tasks, focusing on relational engagements while delegating non-relational tasks as necessary.
- Identify and resolve barriers to implementation, ensuring comprehensive readiness prior to launch, followed by continuous check-ins to uphold best practices.
- Monitor and assess implementation progress in the initial months, making necessary adjustments to achieve objectives.
- Mentor school leaders in responding to their daily challenges while ensuring client needs are met with internal resources.
- Document and track progress throughout the onboarding journey.
- Exceptional interpersonal and communication skills, both verbal and written.
- Ability to thrive in fast-paced environments with resilience and adaptability.
- Proficiency in digital platforms and tools that facilitate remote work.
- A solution-oriented mindset with a proactive approach to problem-solving.
- Proven experience in leading and coaching teams effectively.
- A Bachelor's Degree (Master's in Education preferred).
- 10 years of experience in customer service, education, or related fields.
- Background in education, ideally within leadership roles for grades 6-12.
- Familiarity with contemporary educational practices and programming implementation.
This role offers a pathway to professional advancement, empowering you to develop your leadership capabilities while influencing strategic partnerships. You will have the chance to foster growth both for your team and the partners we serve, enhancing your career trajectory within a supportive environment.
Company Culture And Values
At our organization, we pride ourselves on cultivating a dynamic and inclusive work atmosphere where collaboration, adaptability, and resilience are cherished. Our team is committed to mutual support and the shared mission of helping our partners achieve their objectives, which embodies our culture of continuous learning and improvement.
Networking And Professional Opportunities
Joining our team provides numerous opportunities for networking and collaboration, facilitating skill development and professional relationships that can enhance your career prospects within the education sector.
Compensation And Benefits
- Competitive salary
- 401K plan
- Health, dental, and vision insurance
- A vibrant and inclusive work environment that promotes personal and professional growth.
