Branch Manager Assistant with Leadership and Customer Service

Job Overview

We are seeking a driven and dynamic Assistant Branch Manager to join our esteemed organization. In this pivotal role, you will manage branch operations, champion exceptional customer service, and cultivate a high-performing team. If you possess a passion for leadership, enjoy mentoring others, and thrive in a fast-paced environment, this opportunity is tailored for you.

Key Responsibilities

• Oversee daily branch operations to ensure optimal efficiency, adherence to regulations, and superior service.
• Mentor and lead a team of Client Service Representatives, delivering training and constructive feedback to enhance their performance.
• Address customer banking inquiries both in person and via phone, swiftly resolving any concerns.
• Drive the promotion and cross-selling of financial products and services aligned with customer needs.
• Accurately manage cash handling, data entry, and financial transactions.
• Generate and review reports to ensure compliance with organizational policies and procedures.
• Maintain appropriate staffing levels to guarantee quality service while optimizing operational efficiency.
• Ensure adherence to security protocols and operational compliance within the branch.
• Conduct training sessions aimed at fostering employee development and career progression.
  
  

Required Skills

• Strong leadership abilities with experience in team supervision and mentoring.
• Exceptional communication and problem-solving skills.
• Proficient multitasking capabilities in a high-energy setting.
• Familiarity with Microsoft Office and related software applications.
• Keen attention to detail and a strong commitment to precision.
  
  

Qualifications

• Associate's degree or equivalent education and experience.
• A minimum of three years of relevant experience in banking, customer service, or financial services.
  
  

Career Growth Opportunities

This role offers substantial opportunities for professional advancement within our organization, with a focus on cultivating your leadership skills and enhancing your career trajectory.

Company Culture And Values

We are dedicated to creating a supportive and inclusive work environment that empowers our employees to grow and make a meaningful impact within the organization. Our core values emphasize collaboration, diversity, and community engagement.

Compensation And Benefits

• 401(k) plan
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance
• Life and disability insurance
• Tuition reimbursement
• Paid vacation and sick leave
• Paid holidays
  
  

If you are eager to elevate your career in a role where you can lead, innovate, and make a difference, we encourage you to apply today. We look forward to potentially welcoming you to our distinguished team.

Employment Type: Full-Time