Call Center Vacation Specialist (Summer - Columbia Falls)

Job Overview

Join our dynamic and inclusive global team as a Vacation Specialist, where you will play a pivotal role in creating memorable vacation experiences for our guests. This position is based in Columbia Falls for the upcoming summer season and offers a unique opportunity to connect with individuals from around the world.

Key Responsibilities

• Provide outstanding customer service to prospective and current guests, assisting them in booking their dream vacations.
• Handle incoming calls utilizing a cloud-based phone system.
• Accurately manage guest reservations through our property management system.
• Maintain precise records by entering and updating guest information.
• Deliver clear, professional responses to guest inquiries and effectively communicate with team members.
• Ensure adherence to cancellation policies and process guest payments in line with established procedures.
• Collaborate on various projects as required and engage in monthly incentive programs designed for agents and teams.
• Contribute to a fun, collaborative, and engaging work culture.
  
  

Required Skills

• Previous experience in customer service, call centers, or a related field is preferred.
• A background in the hospitality industry is highly valued.
• Proficiency in MS Office applications, including Excel, Outlook, PowerPoint, Word, and Teams, is essential.
• Familiarity with property management and point-of-sale systems is a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and the capacity to make sound decisions.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• A positive and adaptable demeanor, along with a strong commitment to teamwork and fostering positive working relationships.
  
  

Qualifications

• High school diploma or its equivalent.
• Previous guest service or hospitality experience is preferred.
  
  

Career Growth Opportunities

This position provides a platform for professional growth through participation in incentive programs and the possibility of evolving responsibilities based on team and business needs.

Company Culture And Values

We are committed to creating an inclusive work environment where diverse backgrounds and experiences enhance creativity and innovation. Our team is dedicated to collective success, teamwork, and building meaningful connections with one another.

Compensation And Benefits

• Enjoy free access to attractions and discounted rates for friends.
• Take advantage of exclusive discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.
• Housing accommodations are available for seasonal team members.
  
  

We encourage individuals who are eligible to work in the U.S. to apply and appreciate your interest in joining our outstanding team!

Employment Type: Full-Time