What are the responsibilities and job description for the Remote Call Center Vacation Specialist | WFH position at Get It - Hospitality?
Vacation Specialist - Remote Call Center Position
Location: Remote (Work From Home)
Role Overview
As a Vacation Specialist, you will play a vital role in delivering outstanding customer service to both prospective and existing guests, assisting them in booking memorable vacations. This position is a seasonal opportunity for the spring/summer 2025 period, offering you a chance to thrive in a dynamic and supportive environment.
Key Responsibilities
Joining our team provides you with avenues for personal and professional development through active participation in team events and incentive programs. You’ll gain valuable experience in a thriving industry while expanding your professional network.
Company Culture And Values
Our organization is committed to fostering a diverse workplace where every individual is valued. We believe that unique experiences contribute to our creativity and innovation, and we welcome applicants from all backgrounds to apply.
Compensation And Benefits
If you are passionate about providing exceptional customer experiences and wish to be a part of a supportive, collaborative team while working remotely, we invite you to apply. Your journey towards an enriching career awaits!
Employment Type: Full-Time
Location: Remote (Work From Home)
Role Overview
As a Vacation Specialist, you will play a vital role in delivering outstanding customer service to both prospective and existing guests, assisting them in booking memorable vacations. This position is a seasonal opportunity for the spring/summer 2025 period, offering you a chance to thrive in a dynamic and supportive environment.
Key Responsibilities
- Handle incoming calls efficiently using a cloud-based phone system.
- Input reservation details accurately into our property management system.
- Provide clear and professional communication with guests and team members.
- Process guest payments in line with company policy and ensure compliance with cancellation protocols.
- Collaborate on various projects as necessary, actively contributing to team objectives.
- Engage in monthly agent and team incentive programs to foster a motivated workplace.
- Prior experience in guest services, call center operations, or a similar role is advantageous.
- A strong background in the hospitality sector is preferred.
- Proficiency in MS Office Suite (Excel, Outlook, PowerPoint, Word, Teams) is essential.
- Familiarity with property management systems (PMS) and point of sale (POS) systems is a significant plus.
- Excellent written and verbal communication skills.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
- Resourcefulness and a proactive attitude toward problem-solving.
- A high school diploma or equivalent is required.
- Demonstrated ability to work collaboratively with a geographically dispersed team.
- A flexible and adaptable mindset, with a focus on building positive working relationships.
Joining our team provides you with avenues for personal and professional development through active participation in team events and incentive programs. You’ll gain valuable experience in a thriving industry while expanding your professional network.
Company Culture And Values
Our organization is committed to fostering a diverse workplace where every individual is valued. We believe that unique experiences contribute to our creativity and innovation, and we welcome applicants from all backgrounds to apply.
Compensation And Benefits
- Competitive hourly wage commensurate with experience.
- Opportunities for performance-based incentives.
- Enjoy exclusive discounts on hotel stays, dining, and retail, along with free access to various attractions.
- Access to subsidized mental health and wellness resources, and housing accommodations may be available.
If you are passionate about providing exceptional customer experiences and wish to be a part of a supportive, collaborative team while working remotely, we invite you to apply. Your journey towards an enriching career awaits!
Employment Type: Full-Time
