Client Services Head of Department

Job Overview

As the Head of Client Services, you will play a pivotal role in delivering outstanding client experiences and achieving exceptional results. You will spearhead and cultivate the Client Services team, ensuring that each client interaction surpasses expectations. This position is more than just account management; it involves fostering a collaborative and growth-oriented environment, nurturing enduring client relationships, and driving the creation of award-winning projects.

Key Responsibilities

• Lead and develop the Client Services team, defining the vision, structure, and operational processes to enable seamless collaboration and reporting.
• Mentor and empower team members, guiding them to become strong leaders and strategic thinkers.
• Engage directly with clients, managing key accounts while ensuring that project execution and client service consistently meet the highest standards.
• Foster long-term partnerships with clients, contributing to their growth while aligning with the company's objectives.
• Play a significant role in new business development, including proposal writing and leading client pitches.
• Collaborate with agency leadership to ensure optimal resourcing for projects and new initiatives.
  
  

Required Skills

• Proven leadership experience in client services or account management within a creative agency setting.
• Expertise in integrated marketing strategies and a deep understanding of brand development and digital trends.
• Strong interpersonal and communication skills with the ability to inspire teamwork and collaboration.
• Skilled in project management, budgeting, and resource allocation to ensure timely project delivery.
  
  

Qualifications

• A minimum of 12-15 years of relevant experience in client services or a similar role.
• Demonstrated ability to manage high-profile clients and oversee multiple accounts effectively.
• In-depth knowledge of the creative agency industry, including an understanding of the award cycle and standards of excellence.
• Bachelor's degree in a relevant field is preferred.
  
  

Career Growth Opportunities

We are dedicated to fostering the ongoing development of our team members, providing mentorship and opportunities for continuous learning. This role offers significant potential for professional advancement in an environment that embraces creativity and team collaboration.

Company Culture and Values

Our agency champions collaboration, creativity, and continuous growth. We have cultivated an inclusive environment that celebrates diverse perspectives, believing that this approach is essential for driving innovation and achieving client success.

Compensation And Benefits

• Competitive salary based on experience
• Medical, Dental, and Vision insurance
• Unlimited Vacation Time
• Two weeks of Work From Anywhere (WFA)
• Annual retreats and team-building activities
• Pet-friendly office
• Yearly creative stipend and other perks
  
  

Join us to lead a talented team within a dynamic environment where your influence will significantly shape the future of our Client Services division.

Employment Type: Full-Time