What are the responsibilities and job description for the Customer Experience Manager position at Get It - Executive?
Job Overview
We are seeking an enthusiastic and results-driven Customer Experience Manager to enhance the customer journey across all touchpoints. This pivotal role demands collaboration with diverse teams, including Marketing, Sales, and Operations, to ensure that each customer interaction is seamless, rewarding, and reflective of our commitment to superior service.
Key Responsibilities
Our organization prides itself on fostering a collaborative and supportive workplace culture, where professional growth and teamwork are highly valued.
Career Growth Opportunities
The Customer Experience Manager role offers the unique opportunity to engage with various departments, paving the way for professional development and advancement within the company.
Compensation And Benefits
We are seeking an enthusiastic and results-driven Customer Experience Manager to enhance the customer journey across all touchpoints. This pivotal role demands collaboration with diverse teams, including Marketing, Sales, and Operations, to ensure that each customer interaction is seamless, rewarding, and reflective of our commitment to superior service.
Key Responsibilities
- Manage and oversee the Customer Experience Dashboard to monitor essential metrics and performance indicators.
- Promote effective communication and teamwork across Marketing, Sales, Design, and Operations to prioritize customer experience consistently.
- Ensure brand consistency by embodying the company's identity in all customer-facing interactions.
- Identify opportunities for process improvement to streamline internal operations and boost service delivery.
- Conduct weekly reviews with sales representatives to evaluate performance metrics and identify areas for enhancement, supporting the VP of Business Development.
- Ensure the accuracy of CRM data and oversee the management of leads and opportunities.
- Undertake additional responsibilities as required to support the enhancement of customer experience and align with broader business objectives.
- Exceptional written and verbal communication abilities.
- Strong presentation skills coupled with a commitment to outstanding customer service.
- Highly organized, demonstrating meticulous attention to detail.
- Proficiency in Microsoft Office and CRM software; experience with HubSpot is advantageous.
- Valid driver's license is required.
- A Bachelor's Degree is preferred.
- Strong organizational skills, time management expertise, and the ability to work collaboratively within a team.
- Demonstrated business acumen and project management capabilities.
Our organization prides itself on fostering a collaborative and supportive workplace culture, where professional growth and teamwork are highly valued.
Career Growth Opportunities
The Customer Experience Manager role offers the unique opportunity to engage with various departments, paving the way for professional development and advancement within the company.
Compensation And Benefits
- A competitive salary commensurate with experience.
- Full-time position, with approximately 45 hours per week based on operational needs.
