What are the responsibilities and job description for the Hybrid Customer Care Associate - Remote | WFH position at Get It - Executive?
Job Overview
We are seeking a dedicated and skilled Customer Care Associate to become a vital part of our team in Phoenix, AZ. This hybrid position requires you to be on-site for three days a week, while allowing for two days of remote work. In this role, you will provide outstanding service to our B2B customers, ensuring their needs are met in a timely and professional manner. If you possess a background in customer care within the industrial supply or manufacturing sectors, we are eager to connect with you!
Key Responsibilities
This position offers significant potential for career advancement and professional development within our organization. You will have the opportunity to expand your skills and refine your expertise in customer care.
Company Culture And Values
Our workplace is characterized by a collaborative and supportive environment where every team member's contributions are valued. We believe that fostering strong relationships among our staff leads to better customer service and improved business outcomes.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a dedicated and skilled Customer Care Associate to become a vital part of our team in Phoenix, AZ. This hybrid position requires you to be on-site for three days a week, while allowing for two days of remote work. In this role, you will provide outstanding service to our B2B customers, ensuring their needs are met in a timely and professional manner. If you possess a background in customer care within the industrial supply or manufacturing sectors, we are eager to connect with you!
Key Responsibilities
- Respond to customer inquiries and requests via phone (including inbound and some outbound calls) and email.
- Generate quotes, process orders, and provide status updates on orders.
- Guarantee accurate and prompt order management through our ERP system.
- Address and resolve any issues related to pricing, invoicing, and returns.
- Oversee a shared customer support inbox to ensure efficient handling of all requests.
- Assist in onboarding new clients and facilitate their order setups.
- Minimum of 2 years of B2B customer service experience in industrial supply, manufacturing, or a comparable field.
- Familiarity with ERP systems and order management processes.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- A tech-savvy individual capable of working independently while professionally engaging with colleagues, vendors, and clients.
- High School Diploma or equivalent is required.
This position offers significant potential for career advancement and professional development within our organization. You will have the opportunity to expand your skills and refine your expertise in customer care.
Company Culture And Values
Our workplace is characterized by a collaborative and supportive environment where every team member's contributions are valued. We believe that fostering strong relationships among our staff leads to better customer service and improved business outcomes.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package that includes health, dental, and vision insurance.
- Retirement savings plan options.
- Generous vacation policy.
Employment Type: Full-Time
