What are the responsibilities and job description for the Hybrid Remote Customer Service Representative | WFH position at Get It - Executive?
Job Overview
We are in search of a committed and customer-oriented professional to become part of our team as a Customer Service Representative. This hybrid position provides a unique blend of in-office and remote work, commencing with an integrated training program. If you have a passion for assisting others and delivering exceptional service, this opportunity is designed for you!
Key Responsibilities
This role offers avenues for professional advancement through continuous training and support, enhancing your expertise in customer service and insurance-related inquiries.
Compensation And Benefits
Employment Type: Full-Time
We are in search of a committed and customer-oriented professional to become part of our team as a Customer Service Representative. This hybrid position provides a unique blend of in-office and remote work, commencing with an integrated training program. If you have a passion for assisting others and delivering exceptional service, this opportunity is designed for you!
Key Responsibilities
- Manage an average of 40-60 inbound calls daily, with variability based on call duration (approximately 11-14 minutes per call).
- Provide assistance to borrowers, insurance agents, and financial institutions regarding insurance-related inquiries, with a primary focus on homeowners insurance.
- Professionally address questions related to payments, coverage, and policy details.
- Utilize multiple systems to accurately research and document calls, ensuring a smooth experience for both internal and external clients.
- Employ problem-solving abilities to swiftly resolve customer concerns while upholding high service quality standards.
- Respond to customer requests in a prompt, clear, and courteous manner, fostering a positive experience.
- Minimum of 1 year of recent customer service experience (call center experience preferred, front desk/admin experience considered; retail and food service experience will not be deemed suitable).
- Proficient in navigating Windows PCs and software systems (user-friendly).
- Typing speed of at least 35 words per minute.
- Strong verbal and written communication abilities—comfortable engaging with customers via phone and following up through email.
- Access to reliable internet for remote training and work.
- Reliable transportation is necessary.
- A high school diploma or equivalent is required.
This role offers avenues for professional advancement through continuous training and support, enhancing your expertise in customer service and insurance-related inquiries.
Compensation And Benefits
- Hourly pay rate: \(17.00 - \)18.50/hr.
- Comprehensive benefits package including medical, dental, and vision coverage, 401(k) retirement plan, life insurance, disability coverage, and additional perks.
Employment Type: Full-Time
