Operations Branch Manager

Job Overview

The Branch Operations Manager is pivotal in orchestrating and overseeing daily operations within the branch. This role necessitates collaboration across various internal departments such as operations, billing, administration, maintenance, and sales, ensuring optimal workflow efficiency. A core aspect of this position is to uphold exemplary customer service standards while managing inventory effectively and supervising the repositioning and upkeep of trailers. Additionally, the manager will work closely with procurement and handle all registration and warranty processes, ensuring accurate and timely mileage billing and rebilling for trailer damages. This role requires strategic collaboration with the Director of Operations and other senior executives.

Key Responsibilities

• Deliver exceptional customer service to enhance brand reputation.
• Serve as the primary liaison for customer inquiries regarding equipment, quality, and service.
• Conduct thorough analysis of inventory usage, ensuring appropriate equipment procurement and maintaining accurate records to minimize rental expenses.
• Contribute to the strategic planning of equipment procurement and purchasing initiatives.
• Exercise sound judgment in daily operational decisions.
• Liaise with service and repair vendors to guarantee accurate information for payment and rebilling of customer damages.
• Collaborate with the Maintenance Manager to ensure all requisite documentation is included with invoices before processing.
• Monitor and follow up on outstanding service orders.
• Oversee inbound and outbound inspections of all equipment, ensuring timely and precise management of damages.
• Manage repair and delivery vendors to ensure adherence to policies and industry standards.
• Promote a safe work environment by ensuring branch personnel comply with safety protocols, conducting regular safety meetings.
• Foster staff development by clearly defining responsibilities and performance expectations, encouraging individual growth.
  
  

Required Skills

• Proven leadership capabilities with experience in managing budgets and meeting deadlines.
• Excellent organizational and time management skills, along with strong verbal and written communication abilities; negotiation skills are advantageous.
• Ability to effectively multitask and handle a high volume of work.
• Proficient in Microsoft Word, Excel, Outlook, and general internet applications.
• Experience operating a switcher/yard jockey is beneficial, though not mandatory.
  
  

Qualifications

• Minimum of 3 years of management experience; prior exposure to semi-trailer maintenance, leasing, or fleet management is preferred and may substitute for a Bachelor’s degree.
• Demonstrated experience in managing personnel is desirable.
• A Bachelor’s degree or equivalent relevant experience is required.
  
  

Career Growth Opportunities

This position is designed to provide ample opportunities for professional development and career advancement, allowing individuals to take on strategic responsibilities that pave the way for future leadership roles within the organization.

Employment Type: Full-Time