What are the responsibilities and job description for the Remote Bilingual Intake Specialist - Contact Center position at Get It - Executive?
Job Overview
Join our dynamic team as a Bilingual Contact Center Intake Specialist, where you will play a vital role in assisting individuals in achieving their financial wellness. This remote position is perfect for those who are fluent in both English and Spanish and are passionate about delivering exceptional customer service.
Key Responsibilities
In this role, you will benefit from initial comprehensive training lasting 8 business days, followed by continuous professional development. We are committed to fostering an environment that promotes learning and personal advancement.
Company Culture And Values
Our organization prides itself on fostering a supportive and inclusive workplace. We welcome candidates from diverse backgrounds, including people of color, LGBTQIA individuals, veterans, and those with varying abilities. Your unique perspective will be instrumental in helping us effectively support our clients.
Compensation And Benefits
Alongside the opportunity to make a significant impact in the lives of others, this role offers a competitive benefits package, which includes:
If you possess the qualifications outlined above and are eager to make a positive impact, we invite you to apply. We are excited to connect with you and potentially welcome you to our esteemed team.
Employment Type: Full-Time
Join our dynamic team as a Bilingual Contact Center Intake Specialist, where you will play a vital role in assisting individuals in achieving their financial wellness. This remote position is perfect for those who are fluent in both English and Spanish and are passionate about delivering exceptional customer service.
Key Responsibilities
- Serve as the initial point of contact by answering inbound and outbound calls from prospective clients, ensuring they feel valued and supported.
- Offer detailed information regarding financial products and services, facilitating appointments or directing clients to financial counselors for tailored assistance.
- Address client inquiries through phone, email, or chat, following up on outreach initiatives.
- Uphold confidentiality and maintain precise records while delivering outstanding customer service.
- Coordinate appointment scheduling for clients seeking personalized financial assessments.
- Manage incoming client communications with a focus on accuracy, empathy, and timely responses.
- Maintain accurate data entry records and ensure the confidentiality of sensitive client information.
- Proficiency in both Spanish and English is essential.
- Typing speed of 40 words per minute with a minimum accuracy of 80%.
- Excellent customer service skills, with the ability to communicate empathetically and effectively.
- Strong organizational abilities to manage client calls and inquiries efficiently.
- U.S. citizenship is required due to contractual obligations.
- Availability for full-time work (40 hours per week).
- Work schedule: Monday to Friday, 10 AM - 7 PM in your local time zone, with rotating Saturdays approximately every 6-8 weeks.
In this role, you will benefit from initial comprehensive training lasting 8 business days, followed by continuous professional development. We are committed to fostering an environment that promotes learning and personal advancement.
Company Culture And Values
Our organization prides itself on fostering a supportive and inclusive workplace. We welcome candidates from diverse backgrounds, including people of color, LGBTQIA individuals, veterans, and those with varying abilities. Your unique perspective will be instrumental in helping us effectively support our clients.
Compensation And Benefits
Alongside the opportunity to make a significant impact in the lives of others, this role offers a competitive benefits package, which includes:
- 19 paid time off days in your first year, in addition to 10 paid company holidays.
- Comprehensive medical, dental, and vision insurance.
- A 5% employer contribution towards your retirement account after one year of service.
- Access to Public Service Loan Forgiveness (PSLF).
- Paid parental leave benefits.
- Up to $2,500 in annual tuition reimbursement.
- A 50% discount on college tuition through our partnership with Cleary College.
If you possess the qualifications outlined above and are eager to make a positive impact, we invite you to apply. We are excited to connect with you and potentially welcome you to our esteemed team.
Employment Type: Full-Time
Salary : $2,500
