Remote Bilingual Outbound Call Center Rep

Job Title: Bilingual Outbound Call Center Representative - Remote

Job Overview

Join our esteemed organization as a Bilingual Outbound Call Center Representative, where your efforts will directly contribute to enhancing the lives of individuals enrolled in Medicare Advantage and Medicaid health plans. This remote position offers you the chance to make a meaningful impact, all while working within a motivated team focused on achieving excellence.

Key Responsibilities

• Conduct an average of 50 outbound calls per hour utilizing an automated dialing system to offer, explain, and schedule no-cost healthcare evaluations with providers.
• Adhere to established scripts to ensure clarity and comfort for members, while addressing any inquiries with professionalism and respect.
• Maintain a positive and energetic attitude when interacting with health plan members, clients, and colleagues.
• Achieve daily objectives, which include making 300-400 outbound calls, setting 24 appointments daily, and complying with quality standards and attendance policies.
• Manage appointment adjustments, cancellations, and rescheduling while delivering exceptional customer service.
• Monitor performance metrics, including appointments and call statistics, using designated reporting systems.
• Promptly report member complaints or escalations to the relevant manager.
• Engage in peer coaching to enhance overall performance as needed.
• Uphold all HIPAA and security protocols while handling sensitive health information.
  
  

Required Skills

• Exemplary communication skills with a friendly and conversational demeanor.
• Ability to adhere to a structured schedule, including designated start times, breaks, lunches, and end times.
• Proficiency in navigating multiple computer systems concurrently while engaging in calls.
• Fluency in English is essential; bilingual proficiency in English and Spanish is preferred.
  
  

Qualifications

• High School Diploma or equivalent is preferred.
• A minimum of 1 year of call center experience, or 2 years of general work experience.
• Previous experience in a high-volume, metrics-driven outbound call center is preferred.
• Capable of thriving in a results-oriented outbound call center environment.
  
  

Career Growth Opportunities

We emphasize the importance of professional development and offer coaching sessions aimed at improving performance and fostering career advancement.

Compensation And Benefits

• Medical, Dental, and Vision plans commence on the 1st of the month following your start date.
• Competitive bi-weekly salary supplemented by monthly commission bonuses.
• 401(k) plan, employee stock purchase initiatives, and tuition reimbursement options.
• Employee discount programs available.
  
  

Remote Work Requirements

• A stable internet connection with a minimum speed of 10MB upload/download is mandatory.
• Necessary equipment, such as a keyboard, monitor, computer, and headset, will be provided.
• Candidates must furnish their own workspace furniture and ensure a quiet working environment.
  
  

Additional Conditions

• A successful background check is required for consideration.
  
  

If you are seeking a rewarding opportunity where your contributions can make a difference and allow you to work from home, we invite you to apply today and embark on a fulfilling career path!

Employment Type: Full-Time